Support Matrix

Table 30. Supported Management and Monitoring Software (continued)
Management and
Monitoring Software
Collection protocol Port Used Latest Supported Version
HIT KIT for VMware SSH2 22 3.1
VSM SSH2 22 4.6
vCenter HTTPS 443 and 9443 6.5
Microsoft
SCVMM 2008 R2 WMI 135 2.0
SCVMM 2012 SP1 WMI 135 3.1
SCVMM 2012 R2 WMI 135 3.2
Solution
XC-730 REST 443 5.0
XC-630 REST 443 5.0
NOTE: WMI protocol uses multiple ports along with 135 to connect to the remote system.
Support for OEM devices
Dell EMC OEM-ready devices (either re-branded or de-branded Dell EMC hardware), when added, are classified under the re-
branded name and not the original Dell hardware name. All the functionality available for Dell standard devices, such as alerts
handling, automatic case creation (when the support level has been validated at the time of the support incident as ProSupport
Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center service), and ProSupport Plus reports are available
for OEM-ready devices. OEM-ready devices are classified in the SupportAssist Enterprise user interface and ProSupport Plus
reports under the re-branded name. For some OEM devices, the model name may be blank in the SupportAssist Enterprise user
interface and ProSupport Plus reports.
Automatic case creation is supported through Dell EMC Enterprise Technical Support and not available for other support case
service request management systems.
As with any system that is modified for custom solutions, it is recommended that all SupportAssist Enterprise features are
validated to ensure proper operation with those modifications.
OMSA version recommended for SupportAssist
Enterprise
For monitoring a server that you have added in SupportAssist Enterprise by using the Device Type as Server / Hypervisor,
the Dell OpenManage Server Administrator (OMSA) agent must be installed and running on the device. The following sections
list the recommended version of OMSA that must be installed on such servers. The recommended version of OMSA may vary
depending on the generation of the server and the operating system running on the server. SupportAssist Enterprise supports
the automatic download and installation of OMSA on the operating systems listed in the following sections.
NOTE:
SupportAssist Enterprise depends on the OMSA agent for monitoring a server only if you have added the server by
using the Device Type as Server / Hypervisor. 12th and later generation of PowerEdge servers can be monitored through
the iDRAC, without the need to have OMSA installed.
NOTE: For information on the minimum requirements for installing OMSA on a device, see the “Installation Requirements”
section in the appropriate OpenManage Server Administrator Installation Guide at Dell.com/OpenManageManuals.
Overview 23