SupportAssist Enterprise Version 1.1 Support Matrix October 2017 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
1 Overview SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, and networking devices. SupportAssist Enterprise monitors your Dell devices and proactively detects hardware issues that may occur. When a hardware issue is detected, SupportAssist Enterprise automatically opens a support case with Technical Support and sends you an email notification.
Table 1.
Table 1.
Table 1.
Table 3.
Table 5. Web-scale converged appliances (continued) Model Remote monitoring and case creation Automatic ProSupport Plus collection of system configuration information reports ProSupport Plus recommendation reports XC730XD Yes Yes Yes Yes Supported Datacenter Scalable Solutions NOTE: Monitoring of Datacenter Scalable Solutions is supported only if the devices are added in SupportAssist Enterprise by selecting the Device type as iDRAC. Table 6.
Table 8. Hypervisors (continued) Model Remote monitoring and case creation Automatic ProSupport Plus collection of system configuration information reports ProSupport Plus recommendation reports ESXi 5.5 Yes* Yes — — ESXi 5.5 U1 Yes* Yes — — ESXi 5.5 U2 Yes* Yes — — ESXi 5.5 U3 Yes* Yes — — ESXi 6.0 Yes* Yes — — ESXi 6.0 U1 Yes* Yes — — ESXi 6.0 U3 Yes* Yes — — ESXi 6.5 Yes* Yes — — ESXi 6.5 U1 Yes* Yes — — Citrix XenServer 6.
Table 9. Supported protocols and ports for hypervisors (continued) Model Collection protocol Ports used ESXi 5.0 SSH and VMware SDK 22 and 443 ESXi 5.0 U3 SSH and VMware SDK 22 and 443 ESXi 5.1 SSH and VMware SDK 22 and 443 ESXi 5.5 SSH and VMware SDK 22 and 443 ESXi 5.5 U1 SSH and VMware SDK 22 and 443 ESXi 5.5 U2 SSH and VMware SDK 22 and 443 ESXi 5.5 U3 SSH and VMware SDK 22 and 443 ESXi 6.0 SSH and VMware SDK 22 and 443 ESXi 6.0 U1 SSH and VMware SDK 22 and 443 ESXi 6.
Table 10.
Table 12.
Table 13. Supported protocol, port, and firmware version for PowerVault devices (continued) Model Collection protocol Port used Latest supported firmware version MD3260 SYMbolSDK 2463 8.20.21.61 MD3260I SYMbolSDK 2463 8.20.21.61 MD3460 SYMbolSDK 2463 8.25.09.61 MD3620F SYMbolSDK 2463 8.20.21.61 MD3620I SYMbolSDK 2463 8.20.21.61 MD3660F SYMbolSDK 2463 8.20.21.61 MD3660I SYMbolSDK 2463 8.20.21.61 MD3800I SYMbolSDK 2463 8.25.09.
Table 15. Supported protocol, port, and firmware version for Compellent devices Model Collection protocol Port used Latest supported firmware version SC4000 REST 443 6.6.x and 6.7.x SC8000 REST 443 6.6.5 SCv2000 REST 443 7.2 SCv2020 REST 443 6.6 SC7020 REST 443 7.2 SC9000 REST 443 6.6 and 6.7 SC4020 REST 443 7.2 SCv2080 REST 443 — SCv3000 REST 443 7.2 SCv3020 REST 443 7.2 SC5020 REST 443 7.2 Supported network attached storage (NAS) devices Table 16.
Table 17. Supported protocols, ports, and firmware version for NAS devices (continued) Model Collection protocol Ports used Latest supported firmware version FS7600 SSH2 and FTP 22 and 44421 4.0 FS7610 SSH2 and FTP 22 and 44421 4.0 NX3500 SSH2 and FTP 22 and 44421 4.0 NX3600 SSH2 and FTP 22 and 44421 3.0 NX3610 SSH2 and FTP 22 and 44421 3.
Table 18. Networking devices (continued) Model Remote monitoring and case creation Automatic collection ProSupport Plus of system configuration information reports ProSupport Plus recommendation reports N1500 Yes Yes Yes Yes N1100 Yes Yes Yes Yes S6100 Yes Yes Yes Yes S6010 Yes Yes Yes Yes Z9100 Yes Yes Yes Yes FN IOA Yes Yes Yes Yes Table 19.
Supported PowerConnect devices Table 20.
Table 20. PowerConnect devices (continued) Model Remote monitoring and case creation Automatic collection ProSupport Plus of system configuration information reports ProSupport Plus recommendation reports N2000 Yes Yes No Yes Table 21. Supported protocols, ports, and firmware version for networking devices Model Collection protocol Ports used Latest supported firmware version 2848, 2824, and 2816 SNMPv2 161 1.x 3524, 3524P, and 3548 SSH2 22 2 5424 and 5448 SSH2 22 2.
Table 21. Supported protocols, ports, and firmware version for networking devices (continued) Model Collection protocol Ports used Latest supported firmware version M6348 SSH2 22 and 161 5.1.x N2000 SSH2 22 and 161 6.3.2.3 Supported Force10 devices Table 22.
Table 23. Supported protocol, port, and firmware version for Force10 devices (continued) Model Collection protocol Port used Latest supported firmware version Z9000 SSH2 22 9.3 MXL10 / 40GB2 SSH2 22 9.3 E300 SSH2 22 8.4 E1200i ExaScale SSH2 22 8.4 E600i ExaScale SSH2 22 8.4 E600 TeraScale SSH2 22 8.4 S25 24P SSH2 22 8.2.1 S25 24T SSH2 22 8.2.1 S25 24V SSH2 22 8.2.1 S25N SSH2 22 8.2.1 S50N SSH2 22 8.2.1 S50 - 48T SSH2 22 8.2.1 S50 - 48TV SSH2 22 8.2.
Table 24. Other supported Networking devices (continued) Model Remote monitoring and case creation Automatic collection ProSupport Plus of system configuration information reports ProSupport Plus recommendation reports 4948 — — — — 5010* — — — — 5020* — — — — 5548* — — — — No Yes — — Cisco Nexus Cisco MDS 9124* * Inventory and addition of the networking device is not supported through the OpenManage Essentials adapter.
Supported chassis Supported chassis NOTE: Remote monitoring and case creation is supported for blade servers and networking devices within the chassis only if the servers and networking devices are added separately in SupportAssist Enterprise. Table 26.
Table 30. Supported Management and Monitoring Software (continued) Management and Monitoring Software Collection protocol Port Used Latest Supported Version HIT KIT for VMware SSH2 22 3.1 VSM SSH2 22 4.6 vCenter HTTPS 443 and 9443 6.5 SCVMM 2008 R2 WMI 135 2.0 SCVMM 2012 SP1 WMI 135 3.1 SCVMM 2012 R2 WMI 135 3.2 XC-730 REST 443 5.0 XC-630 REST 443 5.0 Microsoft Solution NOTE: WMI protocol uses multiple ports along with 135 to connect to the remote system.
Microsoft Windows Table 31. Windows operating system and recommended OMSA version PowerEdge server generation Operating system running on the device Recommended OMSA version 14th Microsoft Windows Server 2016 Standard, Essentials, and Datacenter 9.0.1 Microsoft Windows Server 2012 Standard, Essentials, and Datacenter 9.0.1 Microsoft Windows Server 2012 R2 Standard and Datacenter 9.0.1 12th and 13th Microsoft Windows Server 2016 Standard, Essentials, and Datacenter 8.
Table 32. Linux operating system and recommended OMSA version (continued) PowerEdge server generation 9th Operating system running on the device Recommended OMSA version Red Hat Enterprise Linux 7.0 (64-bit) 8.5 Red Hat Enterprise Linux 6.7 (64-bit) 8.5 Red Hat Enterprise Linux 6.5 (64-bit) 8.1 SUSE Linux Enterprise Server 11 SP3 (64-bit) 8.1 SUSE Linux Enterprise Server 11 SP3 (64-bit) 7.4 Red Hat Enterprise Linux 5.9 (32-bit and 64-bit) 7.4 Red Hat Enterprise Linux 6.5 (64-bit) 7.
Minimum requirements for installing and using SupportAssist Enterprise The following sections describe the minimum hardware, software, and networking requirements for installing and using SupportAssist Enterprise.
Software requirements You can install SupportAssist Enterprise on a supported Windows or Linux operating system. After installing SupportAssist Enterprise, you can view the SupportAssist Enterprise user interface by using a web browser. The following section provides information about the operating system requirements for installing and using SupportAssist Enterprise.
NOTE: To open SupportAssist Enterprise by using Internet Explorer: ● In the Security tab, enable Active Scripting. ● In the Advanced tab, enable Play animations in web pages. Network requirements The following are the network requirements on the local system (the server where SupportAssist Enterprise is installed) and remote devices. ● Internet connection — standard 1 GbE network or faster. ● The local system must be able to communicate with the SupportAssist server hosted by Dell over HTTPS protocol.
Table 35.
Minimum requirements for setting up a Remote Collector The following sections describe the minimum hardware and networking requirements for setting up a Remote Collector in SupportAssist Enterprise. Hardware requirements The following table provides a summary of the minimum hardware requirements on the server where the Remote Collector is set up. Table 37.
Table 38. Network bandwidth requirements (continued) Requirement Minimum LAN bandwidth* Minimum WAN bandwidth** For collection of system 0.5 Gpbs information from up to 100 devices 10 Mbps For collection of system information from up to 300 devices 0.
Table 40.
Table 41. SupportAssist Enterprise capabilities and Dell service contracts (continued) SupportAssist Enterprise capability Description Basic Hardware Proactive response from Dell Technical Support A Dell Technical Support agent contacts you proactively about the support case and helps you resolve the issue.
Table 43. Video tutorials Video title How to access the videos SupportAssist Enterprise: Installing and Registering (Windows) Visit the Dell TechCenter channel on YouTube, and click Playlist. On the playlist, click SupportAssist Enterprise.
