Release Notes

NOTE: SupportAssist can be installed only on a 64-bit operating system.
NOTE: SupportAssist can also be installed on a domain controller.
NOTE: Installation of SupportAssist is not supported on Server Core and Windows Server 2016 Nano Server.
Windows operating systems:
● Microsoft Windows Server 2008 R2 SP1 Standard, Enterprise, and Datacenter
● Windows Server 2008 SP2 Standard, Enterprise, and Datacenter
● Windows Server 2012 R2 Standard and Datacenter
● Windows Server 2012 Standard, Essentials, and Datacenter
● Small Business Server 2008 Essentials and Standard
● Small Business Server 2011 Essentials and Standard
Linux operating systems:
● Red Hat Enterprise Linux 7.x
● Red Hat Enterprise Linux 6.x
● Red Hat Enterprise Linux 5.x
● CentOS 7.0
● CentOS 6.0
● Novell SUSE Linux Enterprise Server 12
● SUSE Linux Enterprise Server 11 SP4
● SUSE Linux Enterprise Server 10 SP4
● Oracle Linux 7.x
● Oracle Linux 6.x
NOTE: Installation of SupportAssist Enterprise is not supported on Red Hat Enterprise Linux 6.6.
NOTE: In Windows Server 2016, ensure that you select Internet Explorer as the default browser for opening SupportAssist
Enterprise.
Hardware requirements
The hardware requirements for installing and using SupportAssist Enterprise vary depending on:
● The number of devices you want to monitor
● The SupportAssist Enterprise functionality you want to use — data collection only or both monitoring and data collection
You can install SupportAssist Enterprise on any Dell PowerEdge server (9th to 13th generation).
NOTE:
For more information on the hardware requirements for installing and using SupportAssist Enterprise, see the Dell
EMC SupportAssist Enterprise Version 1.0 User’s Guide at Dell.com/ServiceabilityTools.
The following table provides a summary of the minimum hardware requirements on the server where you want to install
SupportAssist Enterprise.
Table 1. Hardware requirements
Hardware For data collection
only from a single
device
For monitoring and
data collection from
up to 20 devices
For monitoring and
data collection from
up to 100 devices
For monitoring and
data collection from
up to 300 devices
Processor 1 core 2 cores 4 cores 4 cores
Installed memory
(RAM)
4 GB 4 GB 8 GB 8 GB
Hard drive (free space) 1 GB 4 GB 12 GB 32 GB
9