Release Notes

Resolution: The default port for accessing SupportAssist Enterprise is 5700. In the web browser, type the URL in the following
format: https://<host_name or IP address>:5700/SupportAssist/resx/index.html, where host_name is the host name of
the server where SupportAssist Enterprise is installed.
Issue 34
Description: The SupportAssist Enterprise Login page does not display labels and fields as expected. [SAE-3782]
Resolution: In the web browser setting, ensure that the host name or IP address of the server where SupportAssist Enterprise
is installed is added to the Trusted Sites.
Issue 35
Description: Network interface description displayed in the Configuration Viewer may be truncated. [SCT-2534]
Resolution: None
Issue 36
Description: For devices in an authenticated proxy environment, the following SupportAssist Enterprise capabilities are
affected:
- Addition and collection of data from Dell Compellent and iDRAC
- Collection from ESX 6.0. [SCT-13350]
Resolution: None
Issue 37
Description: The preferred physical port attribute value of a Dell Compellent device is not displayed in the collected data.
[SCT-13291]
Resolution: None
Issue 38
Description: On a server where the operating system language is set to Chinese, the Configuration Viewer does not display
iSCSI data, even when the iSCSI LUNs are configured. [SCT-13332]
Resolution: None
Issue 39
Description: While adding a device, an unable to add device error is displayed with the following message: SupportAssist
Enterprise is unable to add the device because the device is either not supported or the prerequisites for adding the device are
not met. [SAE-3807]
Resolution:
- Verify if the device is supported. For the list of supported devices, see Dell EMC SupportAssist Enterprise Version 1.0 Support
Matrix at Dell.com/serviceabilitytools.
- Verify if the prerequisites for adding the device are met. For the prerequisites to add each device, see the Dell EMC
SupportAssist Enterprise Version 1.0 Support Matrix at Dell.com/serviceabilitytools.
Issue 40
Description: Strings in the SupportAssist Enterprise installer are not translated in Portuguese Brazilian. [SAE-3808]
Resolution: None
Issue 41
Description: On accessing the Cases page when an SNMP configuration task is in progress, a Webpage Error message may be
displayed. [SAE-3816]
Resolution: None
Issue 42
Description: A device in the Staging group moves automatically to the Default group after revalidation, even though no
change was made on device. [SAE-3811]
Resolution: None
Issue 43
Description: After upgrading from SupportAssist for Servers version 1.2 or 1.3 to SupportAssist Enterprise, unstructured logs
are not displayed in the Configuration Viewer. [SAE-3828]
Resolution: Collect system information from the device by using SupportAssist Enterprise, and then view the new collection.
Issue 44
Description: After auto update to SupportAssist Enterprise in a Windows operating system, if the SupportAssist service is
restarted, a version 0.0.0 update available notification is displayed. [SAE-3830]
Resolution: Skip the update, and continue using SupportAssist Enterprise.
Issue 45
Description: The Message section is blank in the Add Single Device Summary page when the device is added to the
Staging group. [SAE-3832]
Resolution: To view the error message, in the Devices page, click the error status link that corresponds to the device.
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