Release Notes

Issue 21
Description: On Dell's 13th generation of PowerEdge servers that are running OMSA version 8.2, PCIe-SSD Array disks
information is not collected.
Resolution: Fix for this issue is included in OMSA version 8.3. Therefore, upgrade to OMSA version 8.3 on the device and retry
the collection.
Issue 22
Description: Data collection on Dell's 12th and 13th generation of PowerEdge servers running a Windows operating system may
depend on the status of the iDRAC Virtual NIC USB Device driver. If the iDRAC Virtual NIC USB Device driver is not installed,
data may not be collected from the server. [SCT-10736]
Resolution: None
Issue 23
Description: Data collected from Dell's 13th generation of PowerEdge servers that are added in SupportAssist Enterprise with
the iDRAC IP address does not include the Removable Flash Media IDSDM card slot details. [SCT-10733]
Resolution: None
Issue 24
Description: RAID controller logs are not collected from a 12th or 13th generation of PowerEdge server that is added in
SupportAssist Enterprise with iDRAC IP address, if the server is running the power-on self-test (POST) while the collection is
initiated. [SCT-11180]
Resolution: Manually initiate a collection from the server after POST is complete and the server has started.
Issue 25
Description: Data collected from PowerEdge FC830 servers that are added in SupportAssist Enterprise with the iDRAC IP
address may not contain the complete details for device sensors, firmware, ESM logs and chassis properties if the iDRAC
firmware is 2.30.30 or earlier.
Resolution: Upgrade the iDRAC firmware to version 2.40.40 or later and then manually initiate the collection from the device.
Issue 26
Description: After upgrading from SupportAssist version 1.1 to 1.3, for data that was collected before the upgrade, the data
category tree in the left pane of the Configuration Viewer may not display appropriate names for certain nodes. [SCT-11598]
Resolution: None
Issue 27
Description: When multiple collections are in progress, the progress bar and progress status may not be displayed as expected.
[SSA-5493]
Resolution: Refresh the Device Inventory page.
Issue 28
Description: When a user is logged in to the system as a Windows non-administrator user, uninstallation of SupportAssist
Enterprise is not possible even if the administrator credentials are provided. [SSA-5591]
Resolution: Log in to the system as a Windows administrator and then try to uninstall SupportAssist Enterprise.
Issue 29
Description: The user interface displays the refresh icon for a prolonged duration and no data is displayed.[SSA-5608]
Resolution: Refresh the web browser or navigate to another tab and open the original tab again.
Issue 30
Description: In the Japanese user interface, the fields for selecting the preferred contact hours are not formatted as expected.
[SSA-5642]
Resolution: None
Issue 31
Description: The registration wizard and the contact information page do not accept phone numbers that are fewer than 10
characters in length, even though the phone number is valid.[SSA-5649]
Resolution: Prefix the phone number with the country code such that the phone number is 10 or more characters in length.
Issue 32
Description: SupportAssist Enterprise displays an "Unable to install OMSA" error message with an error code 3000_6.
[SSA-5656]
Resolution:
- Follow the resolution steps included in the error message.
- Ensure that the credentials you have provided for the device are correct.
Issue 33
Description: While the auto update of SupportAssist for Servers version 1.2 or version 1.3 to SupportAssist Enterprise is in
progress, an error message is displayed stating that a problem occurred during the upgrade even though the upgrade is
successful. [SAE-3539][SAE-3457]
6