Release Notes

Issue 7
Description: On devices running Windows Server 2003 or 2008 x86, if Windows PowerShell is not installed, automatic
configuration of SNMP settings through SupportAssist Enterprise results in an unexpected error.
Resolution: Ensure that PowerShell is installed on the device, all windows updates are updated and try configuring the SNMP
settings again. If the problem persists, manually configure the SNMP settings of the device.
Issue 8
Description: If a 64-bit device monitored by SupportAssist Enterprise has a 32-bit OSMA installed, upgrade of OSMA on the
device using SupportAssist Enterprise is not possible.
Resolution: Uninstall OMSA from the device and then the install the recommended version of OMSA by using SupportAssist
Enterprise.
Issue 9
Description: If a server running Linux is added to SupportAssist Enterprise with sudo user (a non-admin user granted
administrative rights by your Administrator) rights, OMSA installation or upgrade may fail due to missing dependencies or rights.
Resolution: Add the server running Linux by providing the details of a user account that has root privileges.
Issue 10
Description: SupportAssist Enterprise does not open if port 9099 is already in use by any other application.
Resolution: Open a web browser, and provide the URL in the following format: https://<host_name or IP address>:5700/
SupportAssist/resx/index.html, where host_name is the host name of the server where SupportAssist Enterprise is installed.
Issue 11
Description: When you edit the credentials of a proxy server that requires authentication, the credentials you provide are not
validated, if the credentials you provided earlier was saved successfully.
Resolution: None
Issue 12
Description: The Refresh link on the Devices page does not work as expected in some instances.
Resolution: Use the refresh button on the web browser to refresh the Devices page.
Issue 13
Description: The collected system information may not have some data if the iDRAC does not respond as expected.
[SCT-8991]
Resolution: None
Issue 14
Description: Collection of system information is not supported on Dell's 12th generation servers running Windows Server 2008
SP2 and earlier, if the iDRAC USB NIC driver is not installed.
Resolution: None
Issue 15
Description: Storage and system information may not have some data in the periodic collections if the device does not have
OMSA installed. [SCT-9170]
Resolution: None
Issue 16
Description: On the Oracle virtual machine version 3.2.x or earlier, remote access controller logs may not be available.
[SCT-8603]
Resolution: None
Issue 17
Description: The collected system information may only have partial data if OMSA is not installed on the device.
Resolution: None
Issue 18
Description: When an .evtx file displayed in the configuration viewer is opened, a file corrupted error message is displayed.
Resolution: Download and save the .evtx file on the system and then open the file.
Issue 19
Description: If the SupportAssist service is restarted while SNMP configuration or OMSA installation is in progress, the status
column retains an in progress status for the corresponding task.
Resolution: Rerun the task again after the SupportAssist service has restarted.
Issue 20
Description: While adding a device with the cluster IP address, a message is displayed stating that SupportAssist Enterprise is
unable to add the device because of an unexpected error.
Resolution: Ensure that you provide the IP address of the physical server, not the cluster IP address.
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