Release Notes

● SUSE Linux Enterprise Server 10 SP4
● Oracle Linux 7.x
● Oracle Linux 6.x
NOTE: Installation of SupportAssist Enterprise is not supported on Red Hat Enterprise Linux 6.6.
NOTE: In Windows Server 2016, ensure that you select Internet Explorer as the default browser for opening SupportAssist
Enterprise.
Supported Web Browsers
Web Browsers
● Internet Explorer 10 or 11
● Mozilla Firefox 31 or later
NOTE: Transport Layer Security (TLS) 1.0 must be enabled in the web browser.
NOTE: SupportAssist Enterprise is not supported on Microsoft Edge web browser.
NOTE: On Linux operating systems, SupportAssist Enterprise can also be viewed using the native web browser version.
Known issues
Issue 1
Description: If the SupportAssist service is restarted when the SupportAssist Enterprise application is open, any operations on
SupportAssist Enterprise may not display the Login screen.
Resolution: Close and reopen the SupportAssist Enterprise to continue the appropriate operations.
Issue 2
Description: Pressing the <Enter> key does not start a new line on the comments field that is displayed while uninstalling
SupportAssist Enterprise.
Resolution: To start a new line, press <Ctrl><Enter>.
Issue 3
Description: After editing the contact information, if you select either Primary or Secondary on the Contact Information
page, the changes are not saved.
Resolution: After editing the contact information, click Apply, and then select Primary or Secondary based on your
preference.
Issue 4
Description: The status of a device displayed on the Devices page does not change if an error or warning status of device is
resolved manually. For example, if OMSA is not installed on a device, and you log in to the device and manually install the
recommended version of OMSA, the status of the device is not updated automatically.
Resolution: Select the device on the Devices page and in the device overview pane, click Start Collection. The user interface
displays the correct status.
Issue 5
Description: In a Japanese operating system, when a valid phone number is entered (using Japanese keyboard layout) for
contact details during registration, an error message is displayed and SupportAssist Enterprise is unable to proceed with
registration.
Resolution: This issue occurs because SupportAssist Enterprise only supports the US Keyboard input for the phone number
field. Set Use US Keyboard in the language preference before entering the phone number.
Issue 6
Description: If auto update of SupportAssist Enterprise occurs during the collection of system information from a device, after
the update is installed the collection of system information from the device is not restarted automatically. The device displays an
unexpected error status.
Resolution: Manually send the system information to Dell — Select the device in the Devices page and in the device overview
pane, click Start Collection. The status of the device is updated automatically.
4