Release Notes

Installing SupportAssist Enterprise on Linux
1. Open the terminal window on the system running the Linux operating system.
2. Browse to the folder where the SupportAssist Enterprise installation package is available.
3. Perform one of the following:
● Type chmod 744 supportassist_1.x.x.bin and press Enter.
● Type chmod +x supportassist_1.x.x.bin and press Enter.
4. Type ./supportassist_1.x.x.bin and press Enter.
The Welcome to the Dell SupportAssist Enterprise Installer message is displayed.
5. To continue, type c.
The SupportAssist Enterprise License Agreement is displayed.
6. Read the license agreement and type y to start the installation.
After the installation is completed, the SupportAssist Enterprise Login page opens in a web browser window.
NOTE: If you are using a Linux terminal emulator such as PuTTY to remotely install SupportAssist Enterprise, the
SupportAssist Enterprise Login page is not displayed. In such a scenario, you must access the SupportAssist Enterprise
Login page using one of the following methods:
● Log in to a remote system and access the following web address using a web browser: https://<IP address or host
name of server on which SupportAssist is installed>:5700/SupportAssist
NOTE: You can access SupportAssist Enterprise from a remote system only if port 5700 is open on the network.
● Log in to the local system and access the following web address using a web browser: https://localhost:9099/
SupportAssist
7. Type the user name and password of a user with root privileges, and then click Login.
The SupportAssist Enterprise Registration Wizard is displayed.
8. Follow the instructions in the SupportAssist Enterprise Registration Wizard to complete the registration.
NOTE:
The SupportAssist Enterprise Registration Wizard may not be displayed if a pop-up blocker is enabled on the
web browser.
Uninstallation
Uninstalling SupportAssist Enterprise (Windows)
1. Perform one of the following based on the operating system:
● On Windows Server 2012 or 2016, point to the bottom-left corner of the screen, and then click the Start icon. On the
Start screen, click the Control Panel tile. On the Control Panel, click Uninstall a program.
● On Windows Server 2008 or Windows Small Business Sever 2011, click Start > Control Panel > Programs and
Features.
The Uninstall or change a program window is displayed.
2. Select Dell SupportAssist Enterprise and click Change.
The Welcome to Dell SupportAssist Enterprise Installer window is displayed.
3. Click Next.
The Dell SupportAssist Enterprise Maintenance window is displayed.
4. Select Remove, and click Next.
The Feedback window is displayed.
5. Select an appropriate reason from the Select an option drop-down list, provide your comments, and click Remove.
The Remove the Program window is displayed.
6. Click Remove.
NOTE:
In Windows Server 2016, the User Account Control dialog box may be displayed more than once while the
uninstallation is in progress.
The Uninstallation Completed window is displayed.
7. Click Finish.
SupportAssist Enterprise is now uninstalled.
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