Reference Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist Enterprise 1.x

SupportAssist Enterprise Version 1.1

Reportable Items

September 2017

Rev. A01

Summary of content (341 pages)

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SupportAssist Enterprise Version 1.1 Reportable Items September 2017 Rev.
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Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
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Contents Chapter 1: Introduction................................................................................................................. 4 Chapter 2: Items reported from servers running Windows - Tech Support.....................................5 Chapter 3: Items reported from servers running Linux - Tech Support........................................ 33 Chapter 4: Items reported from servers running ESX - Tech Support .........................................
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1 Introduction SupportAssist Enterprise is an application automates technical support for your Dell server, storage, and networking devices. By default, SupportAssist Enterprise collects system information periodically from each device and sends the data securely to Dell. Typically, system information is collected as follows: ● Periodically — At regular intervals, depending on the configured collection frequency.
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2 Items reported from servers running Windows - Tech Support Table 1.
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3 Items reported from servers running Linux Tech Support Table 2.
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4 Items reported from servers running ESX Tech Support Table 3.
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5 Items reported from servers running ESXi Tech Support Table 4.
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6 Items reported from iDRAC Table 5.
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7 Items reported from servers running Windows - Consulting, Deployment, System Maintenance Table 6.
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8 Items reported from servers running Linux Consulting, Deployment, System Maintenance Table 7.
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9 Items reported from servers running ESX Consulting, Deployment, System Maintenance Table 8.
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Table 8. Attributes for Server running ESX (continued) Category Attribute Name LAN User Privilege Serial Over LAN Payload Serial Port User Privilege DRAC/iDRAC User Privilege Removable Flash Media Redundancy Status SAS Adapter Card Manufacturer Adapter_ManufacturerDetails.VendorID Adapter_ManufacturerDetails.SubVendorID Adapter_ManufacturerDetails.DeviceID Adapter_ManufacturerDetails.
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10 Items reported from servers running ESXi Consulting, Deployment, System Maintenance Table 9.
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11 Items reported from storage devices Topics: • • • EqualLogic storage arrays Storage Center or Compellent storage arrays PowerVault MD Series storage arrays EqualLogic storage arrays Table 10.
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Table 10. Attributes (continued) Category Attribute Name Size Snapshots Status Connections Permission Type Synchronization-Replicated Volume Active Pool Name Alternate Pool Name Synchronization-Replicated Volumes Synchronization Replication Status Storage Container Container Name Description Logical Used Physical Used Lookup Name Logical Limit Physical Free Logical Free Storage Center or Compellent storage arrays Table 11.
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12 Items reported from networking devices Topics: • • • Force10 or Networking PowerConnect or Networking Other supported networking devices Force10 or Networking Table 13.
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Table 13. Attributes (continued) Category Attribute Name Line Card Temperature Card Number Temperature Voltage Status MST Bridge ID Address Bridge ID Priority MST ID Root ID Address Root ID Priority Spanning Tree VLANs PVST Cost Name Port ID Priority Status Role STP Bridge ID Address Bridge ID Priority Root ID Address Root ID Priority PowerConnect or Networking Table 14.
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Table 14. Attributes (continued) Category Attribute Name Wavelength In Units nm FC Information Domain ID Fabric Switch Role FC Port Information Port State Other supported networking devices Brocade Fibre Channel switches Table 15.
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Table 15. Brocade Fibre Channel switch attributes (continued) Category Attribute Name Port Index World Wide Port Identifier Port ID Name State Media Speed Attached Device Port WWN Licensed Negotiation Zone Configuration Active Name Port Connection Address Attached Device Attached Node World Wide Port Identifier Port Type Connected Member WWPN Alias Vendor Brocade Fibre Channel over Ethernet switches Table 16.
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Table 17. Cisco Fibre Channel switch attributes (continued) Category Attribute Name Trunk Allowed Fcrxbuf Size VSAN VSAN ID Interop Mode State Zone Set Active Cisco Fibre Channel over Ethernet switches Table 18.
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Cisco Catalyst switches Table 19.
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13 Items reported from chassis Chassis Table 20.
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14 Items reported from software Microsoft System Center Virtual Machine Manager (SCVMM) Table 21.
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Table 21. SCVMM attributes (continued) Category Attribute Name Volume Capacity Cluster Shared Volume Clustered Description Free Space Model Name Partition Number Physical Disk Used Space Vendor Volume Label VMware vCenter Table 22.
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Table 22. VMware vCenter attributes (continued) Category Attribute Name Internet SCSI Host Bust Adapter Device Managed Object Value vSwitch Active Adapter MTU Name Standby Adapter Teaming Policy Unused Adapter Host Integration Toolkit for VMware Table 23.
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15 Items reported from Web-scale Hyperconverged appliances Web-scale Hyper-converged appliances Table 25.
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