Release Notes

Known issues
Issue 1
Description: When SupportAssist Enterprise is installed on a virtual machine of an ESXi host, the SupportAssist Enterprise
services do not start automatically in the following scenario:
- The ESXi host is forced to shut down
- Time synchronization between the virtual machine and the ESXi host is not configured. [SAE-6153]
Resolution: Perform one of the following:
- Repair the SupportAssist Enterprise installation through the Control Panel > Add or Remove Programs option.
- Configure time synchronization between the virtual machine and the ESXi host.
Issue 2
Description: If the server is restarted after installing SupportAssist Enterprise on a Linux operating system, the snmptrapd
service may not start automatically. [SAE-6089]
Resolution: Manually start the snmptrapd service.
Issue 3
Description: While uninstalling SupportAssist Enterprise, a message may be displayed stating that the Dell EMC
SupportAssist Enterprise DB service is in use. [SAE-4975]
Resolution: Click OK to continue the uninstallation.
Issue 4
Description: If the Dell EMC SupportAssist Enterprise DB service is restarted while setting up a Remote Collector
or adapter, the Remote Collector or adapter continues to display a Validation in progress status. [SAE-6121]
Resolution: Restart the Dell EMC SupportAssist Enterprise DB service.
Issue 5
Description: If start or end time of the Preferred Contact Hours is not selected, after upgrade from SupportAssist for
Servers version 1.3 to SupportAssist Enterprise version 1.1, the Preferred Contact Hours is set to the default start time (9
AM) or end time (5 PM). [SAE-6111]
Resolution: Update the start time and end time after the upgrade is complete.
Issue 6
Description: The adapter details cannot be edited after the adapter set up is unsuccessful. [SAE-5492]
Resolution: Delete the adapter and try setting up the adapter again.
Issue 7
Description: While installing SupportAssist Enterprise by using the OpenManage Essentials installer package, the proxy settings
page is displayed, even though the system connects to internet directly. [SAE-5940]
Resolution: None
Issue 8
Description: After migration from SupportAssist for OpenManage Essentials to SupportAssist Enterprise, the city listed along
with the time zone on the Contact Information page differs from the previously selected city and time zone. For example,
after migration, (UTC + 3) Baghdad is changed to (UTC + 3) Africa/Addis_Ababa. [SAE-5828]
Resolution: None
Issue 9
Description: After installing a new operating system on 12th and 13th generation of PowerEdge servers, collections display the
previous operating system name and architecture. [SCT-15397]
Resolution: Reset the iDRAC or restart the server, and then regenerate the collection.
Issue 10
Description: On servers running Linux, iSCSI and non-iSCSI adapter attributes may not be available in Deployment or System
Maintenance collection types when the server is added with a non-root credentials. [SCT-16007]
Resolution: Update the device credentials with a root user account and regenerate the collection again.
Issue 11
Description: Collections may not be successful on 12th generation of PowerEdge servers running a Linux operating system with
iDRAC firmware version 2.00.00.00. [SCT-15635]
Resolution: Upgrade to the iDRAC firmware version 2.15.15.15 or later.
Issue 12
Description: Collections from PowerVault MD Series storage arrays may display incorrect values for the number of controllers
and controller attributes. [SCT-10425]
Resolution: None
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