Release Notes

4. Read the Dell End User License Agreement, select I Agree, and then click Install.

The Installing Dell SupportAssist Enterprise page is displayed, and then the Installation Completed page is displayed.

5. Click Finish.

The SupportAssist Enterprise Login page opens in a web browser window.

NOTE: If the system is a member of a domain, you must provide the user name in the [Domain\Username] format. For

example, MyDomain\MyUsername. You can also use a period [ . ] to indicate the local domain.

For example, .\Administrator.

6. Type the Windows operating system user name and password, and then click Login.

The SupportAssist Enterprise Registration Wizard is displayed.

7. Follow the instructions in the Dell SupportAssist Enterprise Registration Wizard to complete the registration of SupportAssist

Enterprise.

NOTE: After installing SupportAssist Enterprise, an OmeAdapterUser user account is created automatically on the system.

If SupportAssist Enterprise is installed on a server running OpenManage Essentials, the OmeAdapterUser user account

is added as a member of the OmeAdministrators group. Based on your preference, you can delete the OmeAdapterUser

user account. Deleting this user account does not affect the functionality of SupportAssist Enterprise or OpenManage

Essentials.

Installing SupportAssist Enterprise on Linux

1. Open the terminal window on the system running the Linux operating system.

2. Browse to the folder where the SupportAssist Enterprise installation package is available.

3. Perform one of the following:

● Type chmod 744 supportassist_1.x.x.bin and press Enter.

● Type chmod +x supportassist_1.x.x.bin and press Enter.

4. Type ./supportassist_1.x.x.bin and press Enter.

The Welcome to the Dell SupportAssist Enterprise Installer message is displayed.

5. To continue, type c.

The SupportAssist Enterprise License Agreement is displayed.

6. Read the license agreement and type y to start the installation.

After the installation is completed, the SupportAssist Enterprise Login page opens in a web browser window.

NOTE:

If you are using a Linux terminal emulator such as PuTTY to remotely install SupportAssist Enterprise, the

SupportAssist Enterprise Login page is not displayed. In such a scenario, you must access the SupportAssist Enterprise

● Log in to a remote system and access the following web address using a web browser: https://<IP address or host

name of server on which SupportAssist is installed>:5700/SupportAssist

NOTE: You can access SupportAssist Enterprise from a remote system only if port 5700 is open on the network.

● Log in to the local system and access the following web address using a web browser: https://localhost:9099/

SupportAssist

7. Type the user name and password of a user with root privileges, and then click Login.

The SupportAssist Enterprise Registration Wizard is displayed.

8. Follow the instructions in the SupportAssist Enterprise Registration Wizard to complete the registration.

NOTE:

The SupportAssist Enterprise Registration Wizard may not be displayed if a pop-up blocker is enabled on the

web browser.

Installation

Uninstalling SupportAssist Enterprise on Windows

1. Perform one of the following based on the operating system:

● On Windows Server 2012 or 2016, point to the bottom-left corner of the screen, and then click the Start icon. On the

Start screen, click the Control Panel tile. On the Control Panel, click Uninstall a program.