Users Guide
Table Of Contents
- SupportAssist Enterprise Version 1.0 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Downloading the SupportAssist Enterprise installation package
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Registering SupportAssist Enterprise
- Setting up an SELinux enabled system to receive alerts
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Logging out of SupportAssist Enterprise
- Adding devices
- Device types and applicable devices
- Adding a single device
- Adding a server or hypervisor
- Adding an iDRAC
- Adding a chassis
- Adding a Dell Networking device
- Adding a PowerVault MD Series storage array
- Adding a Dell EqualLogic PS Series storage array
- Adding a Dell Compellent SC Series storage solution
- Adding a Dell Fluid File System (FluidFS) NAS device
- Adding a device by duplication
- Importing multiple devices
- Exporting details of devices that were not imported
- Revalidating a device
- Viewing cases and devices
- Device grouping
- Understanding maintenance mode
- Maintaining SupportAssist Enterprise capability
- Enabling or disabling monitoring of a device
- Editing device credentials
- Installing or upgrading OMSA by using SupportAssist Enterprise
- Configuring SNMP settings by using SupportAssist Enterprise
- Viewing and updating the contact information
- Configuring proxy server settings
- Connectivity test
- Testing the case creation capability
- Clearing the System Event Log (SEL)
- Automatic update
- Deleting a device
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Configuring email notifications
- Configuring data collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Customizing the schedule for periodic collection of system information
- Default schedule for collection of system information
- Disabling the periodic collection of system information from specific devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file (Windows)
- Manually configuring the alert destination of a server (Windows)
- Manually configuring the alert destination of a server by using the script file (Linux)
- Manually configuring the alert destination of a server (Linux)
- Manually configuring the alert destination of iDRAC by using the web interface
- Manually configuring the alert destination of a chassis by using the web interface
- Manually configuring the alert destination of a networking device
- Manually configuring the alert destination of a server
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Device correlation
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP (Linux only)
- Configuring sudo access for SupportAssist Enterprise (Linux)
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Importing multiple devices
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist service
- Other services
- Security
- SupportAssist Enterprise user interface
- Error code appendix
- Related documents and resources
Manually configuring SNMP settings
Configuring the SNMP settings (alert destination) of a device ensures that Dell EMC SupportAssist Enterprise receives alerts
from the device. SupportAssist Enterprise can automatically configure the SNMP settings of Dell servers. For Dell chassis and
networking devices, you must manually configure the SNMP settings.
Topics:
• Manually configuring the alert destination of a server
• Manually configuring the alert destination of iDRAC by using the web interface
• Manually configuring the alert destination of a chassis by using the web interface
• Manually configuring the alert destination of a networking device
Manually configuring the alert destination of a server
By default, when you add a server you can allow SupportAssist Enterprise to automatically configure the alert destination of
the server. If the automatic SNMP configuration is unsuccessful, you can configure the SNMP settings of a device by using the
following methods:
● Running a script file — The SupportAssist Enterprise installation folder includes two script files (one for Microsoft Windows
and another for Linux) that you can use to configure the alert destination of a server.
● Manually configure the SNMP settings — You can configure settings by accessing the SNMP trap service.
NOTE:
You can retry the automatic configuration of the alert destination at any time using the Configure SNMP option
available in SupportAssist Enterprise. For information on using the Configure SNMP option, see Configuring SNMP
settings by using SupportAssist Enterprise.
Related tasks
Manually configuring the alert destination of a server by using the script file (Windows) on page 99
Manually configuring the alert destination of a server (Windows) on page 100
Manually configuring the alert destination of a server by using the script file (Linux) on page 101
Manually configuring the alert destination of a server (Linux) on page 102
Manually configuring the alert destination of a server by using the
script file (Windows)
Prerequisites
● Microsoft Windows PowerShell version 1.0 or later must be installed on the device.
NOTE:
The script file is supported only on Windows PowerShell. It is not supported on Windows PowerShell (x86),
Windows PowerShell ISE, or Windows PowerShell ISE (x86).
● Ensure that you have administrator rights on the device to run the PowerShell script file.
● Ensure that you have write permissions on the C:\ drive of the device.
● If the device is running Windows 2003, ensure that the SNMP service is installed. On all other supported operating systems,
the script file installs the SNMP service if it is not installed already.
The script file is supported only on devices running the following operating systems:
● Windows Server 2003
● Windows Server 2008 R2 SP1 (64-bit)
● Windows Server 2008 SP2 (64-bit)
● Windows Server 2008 SP2 (32-bit)
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