Users Guide

Figure 36. Multiple Device Collection pane
The collection progress status is displayed in the Multiple Device Collection pane on the Devices page. If the collection
is completed successfully, the Collections page displays the details of the collection. You can also download the multiple
device collection from the Collections page. For information on viewing a multiple device collection, see Downloading and
viewing a multiple device collection.
NOTE: To cancel the multiple device collection, click Cancel on the Multiple Device Collection pane.
NOTE: Until the multiple device collection is complete, the check box that is used to select the devices is disabled.
Therefore, you cannot initiate any other tasks on the devices until the multiple device collection is complete.
Uploading a collection
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups and Granting elevated or administrative privileges to users.
About this task
You can use the Upload option available in the Collections page to upload collections to Dell. You may choose to upload a
collection in the following scenarios:
● Collection of system information was successful, but upload of the collection was unsuccessful.
● While starting a multiple device collection, you had chosen not to upload the multiple device collection to Dell. Such
collections display a Never Uploaded status in the Collections page.
● You want to upload a collection to Dell once again.
Steps
1. Click Collections.
The Collections page is displayed.
2. Select a collection that you want to upload and click Upload.
Figure 37. Upload collection option
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Using SupportAssist Enterprise to collect and send system information