Users Guide
Table Of Contents
- SupportAssist Enterprise Version 1.0 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Downloading the SupportAssist Enterprise installation package
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Registering SupportAssist Enterprise
- Setting up an SELinux enabled system to receive alerts
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Logging out of SupportAssist Enterprise
- Adding devices
- Device types and applicable devices
- Adding a single device
- Adding a server or hypervisor
- Adding an iDRAC
- Adding a chassis
- Adding a Dell Networking device
- Adding a PowerVault MD Series storage array
- Adding a Dell EqualLogic PS Series storage array
- Adding a Dell Compellent SC Series storage solution
- Adding a Dell Fluid File System (FluidFS) NAS device
- Adding a device by duplication
- Importing multiple devices
- Exporting details of devices that were not imported
- Revalidating a device
- Viewing cases and devices
- Device grouping
- Understanding maintenance mode
- Maintaining SupportAssist Enterprise capability
- Enabling or disabling monitoring of a device
- Editing device credentials
- Installing or upgrading OMSA by using SupportAssist Enterprise
- Configuring SNMP settings by using SupportAssist Enterprise
- Viewing and updating the contact information
- Configuring proxy server settings
- Connectivity test
- Testing the case creation capability
- Clearing the System Event Log (SEL)
- Automatic update
- Deleting a device
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Configuring email notifications
- Configuring data collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Customizing the schedule for periodic collection of system information
- Default schedule for collection of system information
- Disabling the periodic collection of system information from specific devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file (Windows)
- Manually configuring the alert destination of a server (Windows)
- Manually configuring the alert destination of a server by using the script file (Linux)
- Manually configuring the alert destination of a server (Linux)
- Manually configuring the alert destination of iDRAC by using the web interface
- Manually configuring the alert destination of a chassis by using the web interface
- Manually configuring the alert destination of a networking device
- Manually configuring the alert destination of a server
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Device correlation
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP (Linux only)
- Configuring sudo access for SupportAssist Enterprise (Linux)
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Importing multiple devices
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist service
- Other services
- Security
- SupportAssist Enterprise user interface
- Error code appendix
- Related documents and resources
Using SupportAssist Enterprise to collect
and send system information
Dell EMC SupportAssist Enterprise automates the collection of system information from your Dell devices both periodically and
on case creation. If required, you can also manually start the collection and upload of system information to Dell at any time. You
can choose to start the collection of system information from a single device or multiple devices.
NOTE: For information on the devices from which SupportAssist Enterprise can collect and send system information to
Dell, see the Dell EMC SupportAssist Enterprise Version 1.0 Support Matrix at https://www.Dell.com/ServiceabilityTools.
Topics:
• Setting up SupportAssist Enterprise for collecting and sending system information
• Starting the collection of system information from a single device
• Starting the collection of system information from multiple devices
• Uploading a collection
• Uploading a collection from a disconnected site
Setting up SupportAssist Enterprise for collecting
and sending system information
About this task
Installing SupportAssist Enterprise enables you to use SupportAssist Enterprise to collect and send system information to Dell
from the local system. To use SupportAssist Enterprise to collect and send system information to Dell from remote devices, you
must add each remote device in SupportAssist Enterprise.
NOTE:
The following steps are only required if you have not installed SupportAssist Enterprise. If you have already installed
SupportAssist Enterprise, follow the instructions in Starting the collection of system information from a single device to
manually start the collection and upload of system information to Dell.
Steps
1. Install SupportAssist Enterprise. See Installing SupportAssist Enterprise.
2. (Optional) Register SupportAssist Enterprise. See Registering SupportAssist Enterprise.
SupportAssist Enterprise is now ready to collect system information from the local system.
3. Add each remote device in SupportAssist Enterprise. See Adding devices.
NOTE:
System information collected from servers running OMSA contains additional troubleshooting information that
may not be available in the data collected from servers that are not running OMSA. Therefore, Dell recommends that
you install OMSA on the servers that you have added in SupportAssist Enterprise.
SupportAssist Enterprise is now ready to collect system information from remote devices.
Starting the collection of system information from a
single device
Prerequisites
● Ensure that you have completed setting up SupportAssist Enterprise. See Setting up SupportAssist Enterprise for collecting
and sending system information.
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