Users Guide

Log types Description
Unstructured
logs
Contain a snapshot of the system files such as the Remote Access Controller (RAC) logs, Windows event
logs, and other logs. When you click the Unstructured Logs category, the configuration viewer displays
the list of available unstructured logs.
NOTE: Unstructured logs cannot be viewed within the configuration viewer. You can only save the
unstructured logs and view the log details using an appropriate application.
Items reported in periodic collections from servers
The items reported in the data collected from servers vary depending on the following:
● Device Type used to add the device in SupportAssist Enterprise
● Type of collection (manual, periodic, or support case)
The following table provides a summary of the items reported in the collected data for a periodic collection from servers.
NOTE: Data in a collection that is performed due a support case creation and a manually-initiated collection is more
detailed in comparison with the data collected in a periodic collection. For the complete list of items that are collected
by SupportAssist Enterprise, see the Dell SupportAssist Enterprise Version 1.0 Reportable Items document at https://
www.Dell.com/ServiceabilityTools.
NOTE: Data from periodic collections enables Dell to provide you an insight into your company’s as-maintained environment
configuration with proactive firmware recommendations and other reports.
Table 9. Items reported in periodic collections from servers
Items reported Device added in SupportAssist Enterprise with Device
Type as Server / Hypervisor
Device added in
SupportAssist Enterprise
with the Device Type as
iDRAC
OMSA is installed on the
device
OMSA is not installed on
the device
Memory
Memory Array
Memory Operating Mode
Memory Redundancy
Slot
Controller
Connector
PCIe-SSD-Extender
Enclosure
Array Disk
Intrusion Switch
Hardware Log
Main Chassis
Viewing collections 87