Users Guide

NOTE: If you do not want SupportAssist Enterprise to collect system information from a specific device type, you can
disable scheduling for that specific device type through the Collection Schedules page. For more information, see
Disabling the periodic collection of system information from specific devices on page 80.
Steps
1. Point to Settings and click Preferences.
The Preferences page is displayed.
2. In Automatically collect system state information, depending on your requirement, select or clear the On a regular
schedule as specified in Collection Schedules option.
NOTE: By default, the On a regular schedule as specified in Collection Schedules option is selected.
3. Click Apply.
Related references
Preferences on page 146
Customizing the schedule for periodic collection of
system information
Prerequisites
● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise
user groups and Granting elevated or administrative privileges to users.
● Ensure that the On a regular schedule as specified in Collection Schedules option is selected in the Preferences page.
About this task
By default, SupportAssist Enterprise is scheduled to collect system information from all monitored devices at periodic intervals
and send it securely to Dell. For information about the default frequency for collection of system information, see Default
schedule for collection of system information. If required, you can customize the schedule for periodic collection of system
information from devices based on your preference.
NOTE:
The performance of the server where SupportAssist Enterprise is installed may be affected when running periodic
collections on a large number of devices. Therefore, Dell recommends that you schedule the periodic collection during
off-peak hours.
Steps
1. Point to Settings and click Collection Schedules.
The Collection Schedules page is displayed.
2. From the Device Type list, select a device type for which you want to configure the periodic collection schedule.
3. From the Recurs Every list, select the frequency of collection.
NOTE:
If you want to disable the periodic collection for the selected device type, from the Recurs Every list, select
None.
4. In the Specify day and time fields, select an appropriate schedule.
5. Repeat steps 2 to step 4 until you have scheduled the periodic collection of system information for all device types.
6. Click Apply.
Related references
Collection Schedules on page 145
Configuring data collection settings
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