Users Guide

￭ If OMSA is installed on the device, the latest version of OpenSSL must also be installed on the device. For more
information on OpenSSL, see the resolution for OpenSSL CCS injection vulnerability (CVE-2014-0224) available in the
support website of the operating system.
NOTE: If the server you have added for agent-based monitoring does not have OMSA installed, periodic collections
from the device will not include storage and system details.
● If you have added a server in SupportAssist Enterprise by using the iDRAC IP address (agentless monitoring), the iDRAC
credentials that you entered must have administrator privileges.
● The local system must have internet connectivity for uploading the collected system information to Dell.
Enabling or disabling the automatic collection of
system information on case creation
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups and Granting elevated or administrative privileges to users.
About this task
By default, when a support case is created, SupportAssist Enterprise automatically collects system information from the device
with the issue and sends the information securely to Dell. If required, you can enable or disable the automatic collection of
system information on case creation based on your preference.
NOTE:
To receive the full benefits of the support, reporting, and maintenance offering of the ProSupport Plus, ProSupport
Flex for Data Center, or ProSupport One for Data Center service contract for a device, automatic collection of system
information must be enabled.
Steps
1. Point to Settings and click Preferences.
The Preferences page is displayed.
2. In Automatically collect system state information, depending on your requirement, select or clear the When a new
support case is created option.
NOTE: By default, the When a new support case is created option is selected.
3. Click Apply.
Related references
Preferences on page 146
Enabling or disabling the periodic collection of system
information from all devices
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups and Granting elevated or administrative privileges to users.
About this task
By default, SupportAssist Enterprise collects system information from all monitored devices at periodic intervals and sends it
securely to Dell. If required, you can enable or disable the periodic collection of system information from all monitored devices
based on your preference.
NOTE:
To receive the ProSupport Plus server recommendation report by email, periodic collection of system information
must be enabled.
78 Configuring data collection settings