Users Guide

Configuring data collection settings
By default, when registration is complete, Dell EMC SupportAssist Enterprise automatically collects system information from
all devices at periodic intervals. SupportAssist Enterprise also collects system information automatically from a device when a
support case is created for an issue with the device. If required, you can configure the data collection options based on your
preference. For example, you can:
● Disable the automatic collection of system information from devices when a support case is created or updated. See
Enabling or disabling the automatic collection of system information on case creation.
● Disable the periodic collection of system information from all devices. See Enabling or disabling the periodic collection of
system information from all devices.
● Customize the schedule for periodic collection of system information. See Customizing the schedule for periodic collection of
system information
● Disable the periodic collection of system information from specific devices. See Disabling the periodic collection of system
information from specific devices.
● Disable the collection of identity information from all devices. See Enabling or disabling the collection of identity information.
● Disable the collection of software information and the system log from all devices. See Enabling or disabling the collection of
software information and the system log.
Topics:
• Prerequisites for collecting system information
• Enabling or disabling the automatic collection of system information on case creation
• Enabling or disabling the periodic collection of system information from all devices
• Customizing the schedule for periodic collection of system information
• Default schedule for collection of system information
• Disabling the periodic collection of system information from specific devices
• Enabling or disabling the collection of identity information
• Enabling or disabling the collection of software information and the system log
Prerequisites for collecting system information
The following are the SupportAssist Enterprise prerequisites for collecting system information:
● The local system (server where SupportAssist Enterprise is installed) must have sufficient hard drive space to save the
collected system information. For information on the hard-drive space requirements, see Hardware requirements on page 14.
● For collecting system information from a remote device, the remote devices must be reachable from the local system.
● The local system and remote devices (devices you have added in SupportAssist Enterprise) must meet the network port
requirements. For information on the network port requirements, see Network requirements on page 16.
●
If you have added a server in SupportAssist Enterprise by using the operating system IP address or host name (agent-based
monitoring):
○ The server must preferably have Dell OpenManage Server Administrator (OMSA) installed.
○ If the server is running a Windows operating system:
￭ The device credentials that you have entered in SupportAssist Enterprise must have administrative privileges.
￭ The device credentials must have privileges that are required for Windows Management Instrumentation (WMI)
communication. For information on ensuring WMI communication, see the “Securing a Remote WMI Connection”
technical documentation at https://www.msdn.microsoft.com.
○ If the server is running a Linux operating system:
￭ The device credentials that you have entered in SupportAssist Enterprise must have administrative privileges.
￭ If you have entered the credentials of a sudo user, the sudo user must be configured for SupportAssist Enterprise.
For information on configuring the sudo user, see Configuring sudo access for SupportAssist Enterprise (Linux) on
page 107.
￭ No resource (network share, drive, or ISO image) must be mounted on the /tmp folder.
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