Users Guide
Table Of Contents
- SupportAssist Enterprise Version 1.0 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Downloading the SupportAssist Enterprise installation package
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Registering SupportAssist Enterprise
- Setting up an SELinux enabled system to receive alerts
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Logging out of SupportAssist Enterprise
- Adding devices
- Device types and applicable devices
- Adding a single device
- Adding a server or hypervisor
- Adding an iDRAC
- Adding a chassis
- Adding a Dell Networking device
- Adding a PowerVault MD Series storage array
- Adding a Dell EqualLogic PS Series storage array
- Adding a Dell Compellent SC Series storage solution
- Adding a Dell Fluid File System (FluidFS) NAS device
- Adding a device by duplication
- Importing multiple devices
- Exporting details of devices that were not imported
- Revalidating a device
- Viewing cases and devices
- Device grouping
- Understanding maintenance mode
- Maintaining SupportAssist Enterprise capability
- Enabling or disabling monitoring of a device
- Editing device credentials
- Installing or upgrading OMSA by using SupportAssist Enterprise
- Configuring SNMP settings by using SupportAssist Enterprise
- Viewing and updating the contact information
- Configuring proxy server settings
- Connectivity test
- Testing the case creation capability
- Clearing the System Event Log (SEL)
- Automatic update
- Deleting a device
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Configuring email notifications
- Configuring data collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Customizing the schedule for periodic collection of system information
- Default schedule for collection of system information
- Disabling the periodic collection of system information from specific devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file (Windows)
- Manually configuring the alert destination of a server (Windows)
- Manually configuring the alert destination of a server by using the script file (Linux)
- Manually configuring the alert destination of a server (Linux)
- Manually configuring the alert destination of iDRAC by using the web interface
- Manually configuring the alert destination of a chassis by using the web interface
- Manually configuring the alert destination of a networking device
- Manually configuring the alert destination of a server
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Device correlation
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP (Linux only)
- Configuring sudo access for SupportAssist Enterprise (Linux)
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Importing multiple devices
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist service
- Other services
- Security
- SupportAssist Enterprise user interface
- Error code appendix
- Related documents and resources
Table 7. Types of email notifications (continued)
Email notification type When the email notification is sent Origin of the email notification
collect system information from the
device.
Unable to send the collected system
information to Dell
After a support case is created
automatically for a device, but
SupportAssist Enterprise is unable to
send the collected system information
from the device to Dell.
SupportAssist server hosted by Dell
Inactive notification If SupportAssist Enterprise is not
monitoring any device and no device has
been added in the past 30 days.
SupportAssist server hosted by Dell
Connectivity test alert At 11 p.m. each day (date and time
as on the server where SupportAssist
Enterprise is installed).
NOTE: The connectivity test alert
notification is sent only if an issue
is detected with connectivity to
dependent resources.
SupportAssist Enterprise application
Automatic maintenance mode If an alert storm received from a device
has resulted in SupportAssist Enterprise
placing the device automatically in
maintenance mode.
SupportAssist Enterprise application
Device status alert At 5 p.m. each day (date and time
as on the server where SupportAssist
Enterprise is installed). If less than 10
devices have issues, the email includes
details about the issues and the possible
resolution steps. If more than 10 devices
have issues, the email only includes a
summary of the issues.
NOTE: The device alert notification
is sent only if an issue exists
(warning or error status) with
the setup or configuration of the
devices.
SupportAssist Enterprise application
Case creation connectivity alert Between 11 p.m. and 4 a.m. each day
(date and time as on the server where
SupportAssist Enterprise is installed).
NOTE: The case creation
connectivity alert notification is sent
only if an issue is detected with
connectivity to dependent resources.
SupportAssist Enterprise application
NOTE: Email notifications originating from the SupportAssist server hosted by Dell can be received only if the Receive
email notification when a new support case is opened option is selected. See Configuring email notification settings.
NOTE: Email notifications originating from the SupportAssist Enterprise application can be received only if the SMTP server
(email server) settings are configured in SupportAssist Enterprise. See Configuring SMTP server settings.
76 Configuring email notifications