Users Guide

Deleting a device
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups on page 96 and Granting elevated or administrative privileges to users on page 97.
About this task
You can delete one or more devices from SupportAssist Enterprise, if you do not want to monitor a device or for other reasons.
NOTE: Deleting a device only removes the device from the SupportAssist Enterprise user interface; it does not affect the
functionality of the device.
NOTE: Devices that are inventoried and added in SupportAssist Enterprise through an adapter cannot be deleted. Those
devices are deleted automatically from SupportAssist Enterprise when either the adapter is deleted or the devices are
removed from the systems management console.
Steps
1. Click Devices.
The Devices page is displayed.
2. Select the device that you want to delete.
3. Click Delete.
Figure 27. Delete option
The Confirm Device Deletion window is displayed.
4. Click Yes.
The device is deleted from the Devices page.
NOTE:
When a device is deleted, the credentials of the device are deleted immediately from SupportAssist Enterprise.
However, the system information collected from the device is not deleted until the purge collections task deletes the
collected system information. The purge collection task only deletes system information collections that are 30 days or
older and collections that are older than the last 5 collections over the last 30 days.
72 Maintaining SupportAssist Enterprise capability