Users Guide

Figure 21. Edit Credentials option
3. Click Edit Credentials.
The Edit Credentials window is displayed with the existing device credentials. The device credentials displayed in the Edit
Credentials window may vary depending on the selected device type.
NOTE:
SupportAssist Enterprise does not require you to edit or provide the credentials of the local system (server
where SupportAssist Enterprise is installed). For the local system, the Edit Credentials window does not display the
user name or password.
4. Edit the credentials of the device as required.
5. Click Save.
NOTE:
The edited credentials are saved only if SupportAssist Enterprise is able to connect to the device by using the
provided credentials.
Installing or upgrading OMSA by using SupportAssist
Enterprise
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups and Granting elevated or administrative privileges to users.
About this task
For monitoring hardware issues that may occur on a server, the Dell OpenManage Server Administrator (OMSA) agent must be
installed and running on the server. If OMSA is either not installed or requires an upgrade on a device, the Status column on
the Devices page displays an appropriate message. You can use the Install / Upgrade OMSA option to automatically download
and install the recommended version of OMSA on a device.
NOTE:
The SupportAssist Enterprise recommended version of OMSA may vary depending on the generation of the
PowerEdge server and the operating system running on the server. For information on the recommended versions of
OMSA, see the SupportAssist Enterprise Version 2.0 Support Matrix at https://www.dell.com/serviceabilitytools.
64 Maintaining SupportAssist Enterprise capability