Users Guide
Table Of Contents
- SupportAssist Enterprise Version 1.0 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Downloading the SupportAssist Enterprise installation package
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Registering SupportAssist Enterprise
- Setting up an SELinux enabled system to receive alerts
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Logging out of SupportAssist Enterprise
- Adding devices
- Device types and applicable devices
- Adding a single device
- Adding a server or hypervisor
- Adding an iDRAC
- Adding a chassis
- Adding a Dell Networking device
- Adding a PowerVault MD Series storage array
- Adding a Dell EqualLogic PS Series storage array
- Adding a Dell Compellent SC Series storage solution
- Adding a Dell Fluid File System (FluidFS) NAS device
- Adding a device by duplication
- Importing multiple devices
- Exporting details of devices that were not imported
- Revalidating a device
- Viewing cases and devices
- Device grouping
- Understanding maintenance mode
- Maintaining SupportAssist Enterprise capability
- Enabling or disabling monitoring of a device
- Editing device credentials
- Installing or upgrading OMSA by using SupportAssist Enterprise
- Configuring SNMP settings by using SupportAssist Enterprise
- Viewing and updating the contact information
- Configuring proxy server settings
- Connectivity test
- Testing the case creation capability
- Clearing the System Event Log (SEL)
- Automatic update
- Deleting a device
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Configuring email notifications
- Configuring data collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Customizing the schedule for periodic collection of system information
- Default schedule for collection of system information
- Disabling the periodic collection of system information from specific devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file (Windows)
- Manually configuring the alert destination of a server (Windows)
- Manually configuring the alert destination of a server by using the script file (Linux)
- Manually configuring the alert destination of a server (Linux)
- Manually configuring the alert destination of iDRAC by using the web interface
- Manually configuring the alert destination of a chassis by using the web interface
- Manually configuring the alert destination of a networking device
- Manually configuring the alert destination of a server
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Device correlation
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP (Linux only)
- Configuring sudo access for SupportAssist Enterprise (Linux)
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Importing multiple devices
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist service
- Other services
- Security
- SupportAssist Enterprise user interface
- Error code appendix
- Related documents and resources
Maintaining SupportAssist Enterprise
capability
The changes that occur in your company’s IT setup over a period of time may require configuration or updates in Dell EMC
SupportAssist Enterprise. To maintain SupportAssist Enterprise capability over a period of time for all your devices, you may be
required to:
● Enable monitoring of devices. See Enabling or disabling monitoring of a device.
● Edit the credentials (user name and password) of a device, if the device credentials were changed because of your
company's security policy or for other reasons. See Editing device credentials.
● Install or upgrade dependent components such as Dell OpenManage Server Administrator (OMSA). See Installing or
upgrading OMSA by using SupportAssist Enterprise.
● Configure the SNMP settings of a device. See Configuring SNMP settings by using SupportAssist Enterprise.
● Update the primary and secondary contact information, if there is a change in the contact details. See Viewing and updating
the contact information.
● Update the proxy server settings in SupportAssist Enterprise, if applicable. See Configuring proxy server settings.
● Update the SMTP server (email server) settings in SupportAssist Enterprise, if applicable. See Configuring the SMTP server
settings.
● Perform the connectivity test to ensure that SupportAssist Enterprise is able to connect to all dependent network resources.
See Connectivity test.
● Perform the case creation test to verify the automatic case creation capability of SupportAssist Enterprise. See Testing the
case creation capability.
● Clear the System Event Log of a server. See Clearing the System Event Log (SEL).
● Upgrade or update SupportAssist Enterprise. See Automatic update.
You may also want to delete a device, if you do not want SupportAssist Enterprise to monitor a device or for other reasons. See
Deleting a device.
Topics:
• Enabling or disabling monitoring of a device
• Editing device credentials
• Installing or upgrading OMSA by using SupportAssist Enterprise
• Configuring SNMP settings by using SupportAssist Enterprise
• Viewing and updating the contact information
• Configuring proxy server settings
• Connectivity test
• Testing the case creation capability
• Clearing the System Event Log (SEL)
•
Automatic update
• Deleting a device
• Opting in or opting out from ProSupport Plus server recommendation report emails
Enabling or disabling monitoring of a device
Prerequisites
Ensure that you have completed the registration of SupportAssist Enterprise. See Registering SupportAssist Enterprise.
About this task
For devices that SupportAssist Enterprise can monitor, you can enable monitoring while adding the device. Depending on your
requirement, you can also enable or disable monitoring of a device at any time from the Devices page. For SupportAssist
Enterprise to automatically create a support case when a hardware issue occurs on a device, monitoring must be enabled for
that device.
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