Users Guide

Types of email notifications............................................................................................................................................ 75
Chapter 9: Configuring data collection settings...........................................................................77
Prerequisites for collecting system information.........................................................................................................77
Enabling or disabling the automatic collection of system information on case creation................................. 78
Enabling or disabling the periodic collection of system information from all devices.......................................78
Customizing the schedule for periodic collection of system information............................................................79
Default schedule for collection of system information............................................................................................ 80
Disabling the periodic collection of system information from specific devices..................................................80
Enabling or disabling the collection of identity information..................................................................................... 81
Enabling or disabling the collection of software information and the system log............................................. 82
Chapter 10: Viewing collections...................................................................................................83
Viewing a collection from the Devices page...............................................................................................................83
View a collection from the Collections page.............................................................................................................. 84
Configuration Viewer........................................................................................................................................................85
Data views.....................................................................................................................................................................86
Log types.......................................................................................................................................................................86
Items reported in periodic collections from servers..................................................................................................87
Downloading and viewing a multiple device collection.............................................................................................89
Multiple device configuration viewer........................................................................................................................... 90
Chapter 11: Using SupportAssist Enterprise to collect and send system information.................... 91
Setting up SupportAssist Enterprise for collecting and sending system information....................................... 91
Starting the collection of system information from a single device...................................................................... 91
Starting the collection of system information from multiple devices...................................................................93
Uploading a collection...................................................................................................................................................... 94
Uploading a collection from a disconnected site....................................................................................................... 95
Chapter 12: SupportAssist Enterprise user groups...................................................................... 96
SupportAssist Enterprise functions and user privileges.......................................................................................... 96
Granting elevated or administrative privileges to users...........................................................................................97
Adding users to the SupportAssist Enterprise user groups (Windows).............................................................. 98
Adding users to the SupportAssist Enterprise user groups (Linux)..................................................................... 98
Chapter 13: Manually configuring SNMP settings........................................................................ 99
Manually configuring the alert destination of a server............................................................................................ 99
Manually configuring the alert destination of a server by using the script file (Windows).......................99
Manually configuring the alert destination of a server (Windows)............................................................... 100
Manually configuring the alert destination of a server by using the script file (Linux)............................. 101
Manually configuring the alert destination of a server (Linux).......................................................................102
Manually configuring the alert destination of iDRAC by using the web interface........................................... 102
Manually configuring the alert destination of a chassis by using the web interface...................................... 103
Manually configuring the alert destination of a networking device.....................................................................103
Chapter 14: Other useful information......................................................................................... 104
Monitoring servers for hardware issues.....................................................................................................................104
Support for automatically installing or upgrading OMSA.......................................................................................105
Support for automatically configuring SNMP settings...........................................................................................106
Contents
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