Users Guide

4. Click Download .csv template and save the .csv file.
5. Open the .csv template, and update the details of the devices.
An example of a .csv file with the device details is as follows:
Device Type,IP/Hostname,Display Name,Username,Password,Enable Password,Community
String,Auto SNMP Config(Yes/No),Auto Push OMSA(Yes/No),Compellent UserName,Compellent
Password
Server/hypervisor,10.14.17.14,ServerA.com,Onyx,ak,,,yes,yes,,
Server/hypervisor,10.14.19.28,Rhel,root,Dell_123$,,,yes,yes,,
PowerVault,10.14.16.65,PowerVault1,,,,,yes,yes,,
chassis,10.14.100.22,Enclosure,root,calvin,,,yes,yes,,
PeerStorage(PS) / Equallogic,10.94.101.236,compellent,root,admin@321,,public,yes,yes,,
Networking,10.14.26.23,Networking1,Admin,$tores1,$tores1,public,yes,yes,,
iDRAC,10.14.28.18,iDRAC11,root,calvin,,,yes,yes,,
iDRAC,10.14.217.205,,root,calvin,,,yes,yes,,
iDRAC,10.14.217.1,,root,calvin,,,yes,yes,,
6. Click Browse.
The Choose file to Upload window is displayed.
7. Navigate to the folder that contains the .csv file, select the .csv file, and then click Open.
8. If you want SupportAssist Enterprise to monitor the health status of the devices, ensure that the Enable Monitoring option
is selected.
9. Click Next.
Figure 7. Importing devices window
The Importing Devices window is displayed.
If you click Cancel while the device import operation is in progress:
● The import operation is stopped after your confirmation.
● Devices that were already imported are retained in the Default or Staging group.
● The import operation continues for devices for which discovery has already started.
● Devices for which the initial identification is incomplete are discarded.
While importing devices that are members of one or more domains by using a .csv file, if SupportAssist Enterprise detects
that the credentials of two of those devices of a certain domain are incorrect, the import operation is paused for other
devices in that domain. The import operation is paused to prevent automatic lockout of the domain account due to repetitive
authentication failures. For devices of other domains included in the .csv file, the import process continues normally. If the
import process is paused for devices of a certain domain, you can perform one of the following:
● Click Cancel to stop the import operation. You can try importing the .csv file again after verifying and updating the
device credentials.
● Click Resume to continue importing other devices that are members of that domain.
CAUTION:
Resuming the import operation may result in lockout of the domain account, if other devices in
the .csv file use the same credentials.
Adding devices 41