Users Guide

Adding a Dell Compellent SC Series storage solution
Prerequisites
● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users.
● The device must be reachable from the server where SupportAssist Enterprise is installed.
● Port 443 must be open on the device.
● REST service must be running on the device.
● For collecting system information, SupportAssist must be enabled in the Dell Compellent Enterprise Manager application.
About this task
SupportAssist Enterprise can only collect data from the Dell Compellent SC Series storage solutions. By adding a Dell
Compellent device, you will be able to collect data on demand and after deployment. You can perform the following steps
to add a Dell Compellent SC Series storage solution.
Steps
1. Click Devices.
The Devices page is displayed.
2. Click Add Devices.
The Add Single Device or Import Multiple Devices wizard is displayed.
3. From the Device Type list, select Storage Center (SC) / Compellent.
4. Type the IP address or host name of the device in the appropriate field.
NOTE:
Dell recommends that you enter the host name of the device. If the host name is not available, you can enter the
IP address of the device.
5. If desired, type a name for the device in the appropriate field.
The name you enter is used to represent the device in SupportAssist Enterprise. If you do not enter a name, the IP address
or host name that you have entered is used to represent the device.
6. Click Next.
The Device Credentials page is displayed.
7. Type the user name and password of the device in the appropriate fields and click Next.
The Discovering Device page is displayed until SupportAssist Enterprise identifies the device.
If the device is discovered successfully, the Assign Device Group (Optional) page is displayed. Otherwise, an appropriate
error message is displayed.
8. If desired, from the Assign Other Group list, select a device group to which you want to assign the device.
If you do not select a device group, the device is assigned to the Default device group. For information on the predefined
device groups, see Predefined device groups.
9. Click Finish.
The device is added to the device inventory and the Summary page is displayed.
10. Click OK to close the Add Single Device wizard.
Next steps
If a message is displayed stating that the device is added to the Staging group:
1. Ensure that all prerequisites for adding the device are met.
2. Revalidate the device. See Revalidating a device on page 43.
Related references
Add Single Device on page 135
Adding devices
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