Users Guide

The Discovering Device page is displayed until SupportAssist Enterprise identifies the device.
If the device is discovered successfully, the Assign Device Group (Optional) page is displayed. Otherwise, an appropriate
error message is displayed.
9. If desired, from the Assign Other Group list, select a device group to which you want to assign the device.
If you do not select a device group, the device is assigned to the Default device group. For information on the predefined
device groups, see Predefined device groups.
10. Click Finish.
The device is added to the device inventory and the Summary page is displayed.
11. Click OK to close the Add Single Device wizard.
CAUTION: If the SNMP settings of the device are not configured to forward alerts to the server where
SupportAssist Enterprise is installed, SupportAssist Enterprise cannot monitor hardware issues that may
occur on the device.
The device is added to the device inventory with an appropriate status. When SupportAssist Enterprise is configuring the
SNMP settings, the device displays a Configuring SNMP status. After the configurations of SNMP settings are
completed, the device status changes to OK. If an issue occurs during the configuration of SNMP, the device displays
an appropriate status in the Devices page.
NOTE: If the device displays an
error status, click the error link to view the description of the issue and the possible
resolution steps. To retry the SNMP configuration, you can use the More Tasks list available on the device overview
pane.
Next steps
(Optional) You can also add the server in SupportAssist Enterprise by using the operating system details. In this scenario,
SupportAssist Enterprise automatically correlates the alerts and collection of system information from both the operating
system and the iDRAC. For instructions to add the server, see Adding a server or hypervisor on page 28. For more information
on how SupportAssist Enterprise correlates device information, see Device correlation on page 106.
If a message is displayed stating that the device is added to the Staging group:
1. Ensure that all prerequisites for adding the device are met.
2. Revalidate the device. See Revalidating a device on page 43.
Related references
Add Single Device on page 135
Adding a chassis
Prerequisites
● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users.
● The device must be reachable from the server where SupportAssist Enterprise is installed.
● Ports 22 must be open on the device.
● Secure Shell (SSH) service must be running on the device.
About this task
SupportAssist Enterprise can monitor hardware issues and collect data from Dell chassis. The chassis that you can add in
SupportAssist Enterprise are:
● Dell PowerEdge FX2/FX2s
● Dell PowerEdge VRTX
● Dell PowerEdge M1000e
Steps
1. Click Devices.
The Devices page is displayed.
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Adding devices