Users Guide
Table Of Contents
- SupportAssist Enterprise Version 1.0 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Downloading the SupportAssist Enterprise installation package
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Registering SupportAssist Enterprise
- Setting up an SELinux enabled system to receive alerts
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Logging out of SupportAssist Enterprise
- Adding devices
- Device types and applicable devices
- Adding a single device
- Adding a server or hypervisor
- Adding an iDRAC
- Adding a chassis
- Adding a Dell Networking device
- Adding a PowerVault MD Series storage array
- Adding a Dell EqualLogic PS Series storage array
- Adding a Dell Compellent SC Series storage solution
- Adding a Dell Fluid File System (FluidFS) NAS device
- Adding a device by duplication
- Importing multiple devices
- Exporting details of devices that were not imported
- Revalidating a device
- Viewing cases and devices
- Device grouping
- Understanding maintenance mode
- Maintaining SupportAssist Enterprise capability
- Enabling or disabling monitoring of a device
- Editing device credentials
- Installing or upgrading OMSA by using SupportAssist Enterprise
- Configuring SNMP settings by using SupportAssist Enterprise
- Viewing and updating the contact information
- Configuring proxy server settings
- Connectivity test
- Testing the case creation capability
- Clearing the System Event Log (SEL)
- Automatic update
- Deleting a device
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Configuring email notifications
- Configuring data collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Customizing the schedule for periodic collection of system information
- Default schedule for collection of system information
- Disabling the periodic collection of system information from specific devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file (Windows)
- Manually configuring the alert destination of a server (Windows)
- Manually configuring the alert destination of a server by using the script file (Linux)
- Manually configuring the alert destination of a server (Linux)
- Manually configuring the alert destination of iDRAC by using the web interface
- Manually configuring the alert destination of a chassis by using the web interface
- Manually configuring the alert destination of a networking device
- Manually configuring the alert destination of a server
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Device correlation
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP (Linux only)
- Configuring sudo access for SupportAssist Enterprise (Linux)
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Importing multiple devices
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist service
- Other services
- Security
- SupportAssist Enterprise user interface
- Error code appendix
- Related documents and resources
Chapter 1: Overview...................................................................................................................... 8
Overview of supported device types..............................................................................................................................8
How SupportAssist Enterprise works............................................................................................................................. 9
SupportAssist Enterprise capabilities available with Dell service contracts..........................................................9
Data collected by SupportAssist Enterprise................................................................................................................10
Chapter 2: Getting started with SupportAssist Enterprise .......................................................... 12
Setting up SupportAssist Enterprise for the local system....................................................................................... 12
Setting up SupportAssist Enterprise for remote devices.........................................................................................13
Evaluating SupportAssist Enterprise............................................................................................................................. 13
Downloading the SupportAssist Enterprise installation package........................................................................... 14
Minimum requirements for installing and using SupportAssist Enterprise........................................................... 14
Hardware requirements.............................................................................................................................................. 14
Software requirements............................................................................................................................................... 15
Network requirements................................................................................................................................................ 16
Installing SupportAssist Enterprise................................................................................................................................ 17
Installing SupportAssist Enterprise (Windows).....................................................................................................17
Installing SupportAssist Enterprise (Linux)............................................................................................................19
Installing SupportAssist Enterprise in silent mode (Linux)................................................................................ 20
Migrating to SupportAssist Enterprise.........................................................................................................................20
Migrating to SupportAssist Enterprise (Windows).............................................................................................. 21
Migrating to SupportAssist Enterprise (Linux)..................................................................................................... 21
Using SupportAssist Enterprise without registration............................................................................................... 22
Registering SupportAssist Enterprise...........................................................................................................................22
Setting up an SELinux enabled system to receive alerts.........................................................................................24
Opening the SupportAssist Enterprise user interface..............................................................................................25
Logging in to SupportAssist Enterprise....................................................................................................................... 26
Logging out of SupportAssist Enterprise.................................................................................................................... 26
Chapter 3: Adding devices........................................................................................................... 27
Device types and applicable devices.............................................................................................................................27
Adding a single device......................................................................................................................................................28
Adding a server or hypervisor.................................................................................................................................. 28
Adding an iDRAC.......................................................................................................................................................... 31
Adding a chassis.......................................................................................................................................................... 32
Adding a Dell Networking device............................................................................................................................. 33
Adding a PowerVault MD Series storage array....................................................................................................35
Adding a Dell EqualLogic PS Series storage array...............................................................................................36
Adding a Dell Compellent SC Series storage solution.........................................................................................37
Adding a Dell Fluid File System (FluidFS) NAS device....................................................................................... 38
Adding a device by duplication.................................................................................................................................39
Importing multiple devices.............................................................................................................................................. 40
Exporting details of devices that were not imported............................................................................................... 43
Revalidating a device........................................................................................................................................................43
Contents
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