Users Guide
Table Of Contents
- SupportAssist Enterprise Version 1.0 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Downloading the SupportAssist Enterprise installation package
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Registering SupportAssist Enterprise
- Setting up an SELinux enabled system to receive alerts
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Logging out of SupportAssist Enterprise
- Adding devices
- Device types and applicable devices
- Adding a single device
- Adding a server or hypervisor
- Adding an iDRAC
- Adding a chassis
- Adding a Dell Networking device
- Adding a PowerVault MD Series storage array
- Adding a Dell EqualLogic PS Series storage array
- Adding a Dell Compellent SC Series storage solution
- Adding a Dell Fluid File System (FluidFS) NAS device
- Adding a device by duplication
- Importing multiple devices
- Exporting details of devices that were not imported
- Revalidating a device
- Viewing cases and devices
- Device grouping
- Understanding maintenance mode
- Maintaining SupportAssist Enterprise capability
- Enabling or disabling monitoring of a device
- Editing device credentials
- Installing or upgrading OMSA by using SupportAssist Enterprise
- Configuring SNMP settings by using SupportAssist Enterprise
- Viewing and updating the contact information
- Configuring proxy server settings
- Connectivity test
- Testing the case creation capability
- Clearing the System Event Log (SEL)
- Automatic update
- Deleting a device
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Configuring email notifications
- Configuring data collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Customizing the schedule for periodic collection of system information
- Default schedule for collection of system information
- Disabling the periodic collection of system information from specific devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file (Windows)
- Manually configuring the alert destination of a server (Windows)
- Manually configuring the alert destination of a server by using the script file (Linux)
- Manually configuring the alert destination of a server (Linux)
- Manually configuring the alert destination of iDRAC by using the web interface
- Manually configuring the alert destination of a chassis by using the web interface
- Manually configuring the alert destination of a networking device
- Manually configuring the alert destination of a server
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Device correlation
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP (Linux only)
- Configuring sudo access for SupportAssist Enterprise (Linux)
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Importing multiple devices
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist service
- Other services
- Security
- SupportAssist Enterprise user interface
- Error code appendix
- Related documents and resources
● Install or upgrade OMSA—OMSA is required to generate alerts for hardware events that occur on the device and also to
collect system information from the device.
● Configure SNMP — Configuration of SNMP settings is required to forward alerts from the device to SupportAssist
Enterprise.
Steps
1. Click Devices.
The Devices page is displayed.
2. Click Add Devices.
The Add Single Device or Import Multiple Devices wizard is displayed.
3. From the Device Type list, select Server / Hypervisor.
Figure 4. Add single device window
4. Type the IP address or host name of the device in the appropriate field.
NOTE:
Dell recommends that you enter the host name of the device. If the host name is not available, you can enter the
IP address of the device.
5. If desired, type a name for the device in the appropriate field.
The name you enter is used to represent the device in SupportAssist Enterprise. If you do not enter a name, the IP address
or host name that you have entered is used to represent the device.
6. If you want SupportAssist Enterprise to monitor hardware issues that may occur on the device, select the Enable
Monitoring, Configure SNMP Settings, and Install / Upgrade OMSA options.
NOTE:
If the registration is completed, by default, the Enable Monitoring, Configure SNMP Settings, and Install /
Upgrade OMSA options are selected.
NOTE: If the registration is not completed, when you select the Enable Monitoring option, you are requested to
complete the registration. To continue, you can either clear the Enable Monitoring option or click Register to open
the registration wizard.
For SupportAssist Enterprise to monitor hardware issues that may occur on the device, the following dependencies must be
met:
● The SNMP settings of the device must be configured to forward SNMP traps (alerts) to the server where SupportAssist
Enterprise is installed.
● The recommended version of Dell OpenManage Server Administrator (OMSA) must be installed on the device.
To help you meet these dependencies, SupportAssist Enterprise can configure SNMP trap (alert) forwarding and also install
or upgrade OMSA automatically on the device. To allow SupportAssist Enterprise to automatically:
● Configure the device to forward alerts, ensure that the Configure SNMP Settings option is selected.
● Install or upgrade OMSA on the device, ensure that the Install / Upgrade OMSA option is selected.
Tasks to configure alert forwarding and to install OMSA are initiated after the device is added successfully to the device
inventory.
Adding devices
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