Users Guide

Adding devices
Adding devices prepares Dell EMC SupportAssist Enterprise to automate support from Dell Technical Support for your Dell
devices. To use SupportAssist Enterprise to either monitor hardware issues or collect system information from your devices, you
must add your devices in SupportAssist Enterprise.
After the installation of SupportAssist Enterprise, the local system (server where SupportAssist Enterprise is installed) is
automatically added in SupportAssist Enterprise. To receive the benefits of SupportAssist Enterprise for your other Dell devices,
you must manually add each device in SupportAssist Enterprise.
NOTE: For the complete list of devices types and device models that you can add in SupportAssist Enterprise, see the Dell
EMC SupportAssist Enterprise Version 1.0 Support Matrix at https://www.Dell.com/ServiceabilityTools.
You can add devices by using one of the following methods:
● Add a single device—Add each device individually by entering details of the device
● Import multiple devices—Add several devices by using a .csv file that contains details of the devices
Topics:
• Device types and applicable devices
• Adding a single device
• Importing multiple devices
• Exporting details of devices that were not imported
• Revalidating a device
Device types and applicable devices
While adding a device in SupportAssist Enterprise, you must select an appropriate device type. The following table lists the
devices that you can add by selecting a specific device type.
NOTE:
SupportAssist Enterprise may not be compatible with all device models of a supported device type. For the
complete list of supported device types and device models, see the Dell EMC SupportAssist Enterprise Version 1.0 Support
Matrix at https://www.Dell.com/ServiceabilityTools.
Table 6. Selecting a device type
Device Type Devices that you can add
Chassis
● Dell PowerEdge M1000e
● Dell PowerEdge VRTX
● Dell PowerEdge FX2/FX2s
Fluid File System (FluidFS)
● Dell EqualLogic with FluidFS
● Dell PowerVault with FluidFS
● Dell Compellent FS with FluidFS
iDRAC Dell's 12th and 13th generation of PowerEdge servers
NOTE: To add an iDRAC, you must provide the iDRAC IP
address of the server.
Networking
● Dell PowerConnect
● Dell Force10
● Dell Networking
● Dell Networking X-Series switches
● Dell Networking Wireless Controllers Mobility Series
Peer Storage (PS) / EqualLogic Dell EqualLogic PS Series storage arrays
3
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