Users Guide

● CentOS 6 or 7
● Oracle Enterprise Linux 6 or 7
Steps
1. Open the terminal window and create a policy file named supportassistpolicy.te.
2. Open the policy file (supportassistpolicy.te) and type the following:
module supportassistpolicy 1.0;
require {
type websm_port_t;
type snmpd_t;
type root_t;
class tcp_socket name_connect;
class dir { write add_name };
class file { write getattr open create };
}
#============= snmpd_t ==============
allow snmpd_t websm_port_t:tcp_socket name_connect;
allow snmpd_t root_t:dir write;
allow snmpd_t root_t:dir add_name;
allow snmpd_t root_t:file { write create open getattr };
3. Save the policy file.
4. Browse to the folder where you saved the policy file.
5. Type checkmodule -M -m -o supportassistpolicy.mod supportassistpolicy.te and press Enter.
6. Type semodule_package -o supportassistpolicy.pp -m supportassistpolicy.mod and press Enter.
7. Type semodule -i supportassistpolicy.pp and press Enter.
Opening the SupportAssist Enterprise user interface
Steps
You can open the SupportAssist Enterprise user interface by using one of the following methods:
● If you are logged in to the server where SupportAssist Enterprise is installed:
○ If the server is running a Windows operating system, double-click the Dell SupportAssist Enterprise desktop icon.
○ Open a web browser and type the address in the following format:
http://localhost:9099/SupportAssist
.
● To access SupportAssist Enterprise from a remote system, open a web browser and type the address in the following
format:
https://<IP address or host name of the server where SupportAssist Enterprise is
installed>:5700/SupportAssist.
For example, https://10.25.35.1:5700/SupportAssist.
NOTE: When typing the address, ensure that you type SupportAssist with the S and A in uppercase.
○ If you are using Internet Explorer, the following message is displayed: There is a problem with this website’s security
certificate. To open SupportAssist Enterprise, click Continue to this website (not recommended).
○ If you are using Mozilla Firefox, the following message is displayed: This Connection is Untrusted. To open
SupportAssist Enterprise, click I Understand the Risks, and then click Add Exception. In the Add Security Exception
window, click Confirm Security Exception.
The SupportAssist Enterprise login page is displayed in the web browser.
NOTE:
The recommended screen resolution for optimally viewing the SupportAssist Enterprise user interface is 1280 x 1024
or higher.
Getting started with SupportAssist Enterprise 25