Users Guide

Table 40. Error code appendix (continued)
Error code Error message Possible resolution
SA-4523
SA-15023
SupportAssist Enterprise is unable to send the
collected system information from the device name
because the proxy server user name or password is
incorrect.
● Ensure that the proxy server user name and
password you have entered in SupportAssist
Enterprise are correct.
● To retry collecting the system information, select
the device and click Start Collection.
If the problem persists, contact your network
administrator for assistance.
SA-4524
SA-15024
SupportAssist Enterprise is unable to send the
collected system information from the device name
because of an unknown error with reaching the proxy
server.
● Verify the proxy server settings in SupportAssist
Enterprise.
● Ensure that the proxy server is reachable.
● To retry collecting the system information, select
the device and click Start Collection.
If the problem persists, contact your network
administrator for assistance.
SA-4550 SupportAssist Enterprise is unable to collect system
information from the device name because the
hard-drive space available on the server where
SupportAssist Enterprise is installed has become
critically low.
For information about the hard-drive space
requirements for a SupportAssist Enterprise
environment, see Hardware requirements on page 14.
SA-30130 SupportAssist Enterprise has placed the device name
in the Staging group because a required verification
could not be completed.
To add the device, try to revalidate the device later.
SA-30180 SupportAssist Enterprise has placed the device name
in the Staging group because the device does not
have required license.
To add the device, ensure that iDRAC Enterprise
license is installed on the device, and then revalidate
the device.
SA-30260 SupportAssist Enterprise has placed the device name
in the Staging group because SupportAssist is not
enabled in Enterprise Manager.
To add the device, ensure that SupportAssist
Enterprise is enabled in Enterprise Manager, and then
revalidate the device.
Error code appendix 163