Users Guide

Table 40. Error code appendix (continued)
Error code Error message Possible resolution
SA-0125 SupportAssist Enterprise is unable to add the device
name because a response was not received within the
predefined time limit.
Try adding the device again. For additional
troubleshooting information, see Unable to add device
on page 114.
SA-0130 SupportAssist Enterprise is unable to add the device
name because the SSL encryption level of the device
is set to 256 bit or higher.
For troubleshooting steps, see Unable to add device
on page 114.
SA-0135 SupportAssist Enterprise is unable to add the device
name because the device type that you selected is
incorrect.
Ensure that you select the correct device type and
then try again.
SA-0140 SupportAssist Enterprise is unable to add the device
name because a connection to the device was
unsuccessful.
Perform the following:
● Ensure that the required ports are open on
the device. For information on the required
ports, see the Dell EMC SupportAssist Enterprise
Version 1.0 User's Guide at https://www.dell.com/
serviceabilitytools.
● Ensure that you have selected the correct
device type. Verify if the device is supported by
SupportAssist Enterprise. For the list of supported
device models, see the Dell EMC SupportAssist
Enterprise Version 1.0 Support Matrix at https://
www.dell.com/serviceabilitytools.
SA-0145 SupportAssist Enterprise is unable to add the device
name because the device credentials were not
provided.
Enter the device credentials and then try again.
SA-0150 SupportAssist Enterprise is unable to add the device
name because the device credentials were either not
provided or incorrectly provided.
1. Enter the device credentials.
2. Ensure that the device credentials are correct.
SA-0155 SupportAssist Enterprise is unable to add the device
name because it is a Dell Peer Storage or EqualLogic
member IP address.
Try adding the device again with the Dell Peer
Storage or EqualLogic group IP address.
SA-0160 The IP address that you have entered is a Dell Peer
Storage/EqualLogic member IP address.
Ensure that you add the device by using the group IP
address.
SA-1005 SupportAssist Enterprise is unable to edit the
credentials of the device name because an attempt
to connect to the device is unsuccessful.
Ensure that both the system running SupportAssist
Enterprise and the device are connected to the
network, and then retry the operation.
SA-1010 SupportAssist Enterprise is unable to edit the
credentials of the device name because of an
unexpected error.
Verify the following and then retry editing the device
credentials:
● Ensure that the required services are running
on the device. For information on the required
services, see the Online Help.
● Ensure that the entered credentials have
administrator or root privileges.
SA-1015 SupportAssist Enterprise is unable to edit the
credentials of the device name because the user
name or password is incorrect.
Verify the user name and password, ensure that
the user account has administrator/root privileges,
and try again. If the problem persists, contact your
network administrator for assistance.
SA-1025 SupportAssist Enterprise is unable to edit the
credentials of the device name because the entered
Display Name it is already in use by another device.
Enter any other Display Name, and then retry editing
the device credentials.
SA-1030 SupportAssist Enterprise is unable to edit the device
credentials because the entered credentials do not
have superuser rights.
Enter the credentials that have superuser rights, and
then retry saving the device credentials.
Error code appendix 159