Users Guide
Table Of Contents
- SupportAssist Enterprise Version 1.0 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Downloading the SupportAssist Enterprise installation package
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Registering SupportAssist Enterprise
- Setting up an SELinux enabled system to receive alerts
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Logging out of SupportAssist Enterprise
- Adding devices
- Device types and applicable devices
- Adding a single device
- Adding a server or hypervisor
- Adding an iDRAC
- Adding a chassis
- Adding a Dell Networking device
- Adding a PowerVault MD Series storage array
- Adding a Dell EqualLogic PS Series storage array
- Adding a Dell Compellent SC Series storage solution
- Adding a Dell Fluid File System (FluidFS) NAS device
- Adding a device by duplication
- Importing multiple devices
- Exporting details of devices that were not imported
- Revalidating a device
- Viewing cases and devices
- Device grouping
- Understanding maintenance mode
- Maintaining SupportAssist Enterprise capability
- Enabling or disabling monitoring of a device
- Editing device credentials
- Installing or upgrading OMSA by using SupportAssist Enterprise
- Configuring SNMP settings by using SupportAssist Enterprise
- Viewing and updating the contact information
- Configuring proxy server settings
- Connectivity test
- Testing the case creation capability
- Clearing the System Event Log (SEL)
- Automatic update
- Deleting a device
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Configuring email notifications
- Configuring data collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Customizing the schedule for periodic collection of system information
- Default schedule for collection of system information
- Disabling the periodic collection of system information from specific devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file (Windows)
- Manually configuring the alert destination of a server (Windows)
- Manually configuring the alert destination of a server by using the script file (Linux)
- Manually configuring the alert destination of a server (Linux)
- Manually configuring the alert destination of iDRAC by using the web interface
- Manually configuring the alert destination of a chassis by using the web interface
- Manually configuring the alert destination of a networking device
- Manually configuring the alert destination of a server
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Device correlation
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP (Linux only)
- Configuring sudo access for SupportAssist Enterprise (Linux)
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Importing multiple devices
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist service
- Other services
- Security
- SupportAssist Enterprise user interface
- Error code appendix
- Related documents and resources
Table 40. Error code appendix (continued)
Error code Error message Possible resolution
3000_43
3000_44
3000_45
3000_46
3000_49
3000_51
3000_54
3000_55
3000_57
3000_58
3000_59
3000_52
3000_53
An unexpected error occurred during the installation
of Dell OpenManage Server Administrator (OMSA) on
device name.
Ensure that port 22 is open and SSH is enabled on the
system, and then do one of the following:
● Select the device in the Devices page, and in the
device overview pane, select Install / Upgrade
OMSA from the Tasks list.
● Manually install the recommended version of
OMSA. To identify the recommended version
of OMSA, see the Dell EMC SupportAssist
Enterprise version 1.0 Support Matrix at https://
www.dell.com/serviceabilitytools.
If the problem persists, contact Dell Technical Support
for assistance.
3000_60 An unexpected error occurred during the installation
of Dell OpenManage Server Administrator (OMSA) on
device name.
● Verify if the device is reachable.
● Verify if the configured device credentials have
Administrator rights.
● Select the device in the Devices page, and in the
device overview pane, select Install / Upgrade
OMSA from the Tasks list.
● Manually install the recommended version of
OMSA. To identify the recommended version
of OMSA, see the Dell EMC SupportAssist
Enterprise version 1.0 Support Matrix at https://
www.dell.com/serviceabilitytools.
If the problem persists, contact Dell Technical Support
for assistance.
3000_62 The time that is allowed for OMSA installation has
expired.
Log in to the device and verify if OMSA is installed.
If OMSA is not installed, select the device, and in
the device overview pane, select Install / Upgrade
OMSA from the Tasks list. If the problem persists,
contact Dell Technical Support for assistance.
4000_500 This device has generated an unusual number
of alerts exceeding the set threshold limit.
SupportAssist Enterprise has temporarily placed
it under maintenance mode. During this period,
SupportAssist Enterprise will not process any alerts
from this device.
Ensure that the health of this device is restored for
optimal SupportAssist Enterprise operations.
5000_1 SNMP settings of the device could not be configured
because of an unexpected error.
You must either try to configure the SNMP settings
through the Tasks > Configure SNMP option
or manually configure the SNMP settings. For
instructions to manually configure the SNMP settings,
154 Error code appendix