Users Guide
Table Of Contents
- SupportAssist Enterprise Version 1.0 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Downloading the SupportAssist Enterprise installation package
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Registering SupportAssist Enterprise
- Setting up an SELinux enabled system to receive alerts
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Logging out of SupportAssist Enterprise
- Adding devices
- Device types and applicable devices
- Adding a single device
- Adding a server or hypervisor
- Adding an iDRAC
- Adding a chassis
- Adding a Dell Networking device
- Adding a PowerVault MD Series storage array
- Adding a Dell EqualLogic PS Series storage array
- Adding a Dell Compellent SC Series storage solution
- Adding a Dell Fluid File System (FluidFS) NAS device
- Adding a device by duplication
- Importing multiple devices
- Exporting details of devices that were not imported
- Revalidating a device
- Viewing cases and devices
- Device grouping
- Understanding maintenance mode
- Maintaining SupportAssist Enterprise capability
- Enabling or disabling monitoring of a device
- Editing device credentials
- Installing or upgrading OMSA by using SupportAssist Enterprise
- Configuring SNMP settings by using SupportAssist Enterprise
- Viewing and updating the contact information
- Configuring proxy server settings
- Connectivity test
- Testing the case creation capability
- Clearing the System Event Log (SEL)
- Automatic update
- Deleting a device
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Configuring email notifications
- Configuring data collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Customizing the schedule for periodic collection of system information
- Default schedule for collection of system information
- Disabling the periodic collection of system information from specific devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file (Windows)
- Manually configuring the alert destination of a server (Windows)
- Manually configuring the alert destination of a server by using the script file (Linux)
- Manually configuring the alert destination of a server (Linux)
- Manually configuring the alert destination of iDRAC by using the web interface
- Manually configuring the alert destination of a chassis by using the web interface
- Manually configuring the alert destination of a networking device
- Manually configuring the alert destination of a server
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Device correlation
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP (Linux only)
- Configuring sudo access for SupportAssist Enterprise (Linux)
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Importing multiple devices
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist service
- Other services
- Security
- SupportAssist Enterprise user interface
- Error code appendix
- Related documents and resources
Table 38. Connectivity Test (continued)
Field Description
● Dell FTP Server
● Dell Upload Server
● SupportAssist Server
Description Describes the purpose of each test.
Connectivity Status Displays an icon and a message that indicates the connectivity status. The possible
statuses are:
● Not Configured (applicable only for the SMTP Server test) — The SMTP
server settings are not configured in SupportAssist Enterprise. If your company
utilizes an SMTP server (email server), Dell recommends that you configure SMTP
Settings in SupportAssist Enterprise.
●
In Progress — The connectivity test is in progress.
● Connected — The connectivity test is successful.
● Error — The connectivity test is unsuccessful.
NOTE: The Error status is displayed as a link that you can click to view a
description of the issue and the possible resolution steps.
Last Verified Displays the date and time the connectivity status was last verified.
Test Connectivity Click to perform the selected connectivity tests.
Related tasks
Performing the connectivity test on page 69
Test SupportAssist Enterprise
The Test SupportAssist Enterprise page enables you to verify the ability of SupportAssist Enterprise to run specific tasks.
At the top of the Test SupportAssist Enterprise page, the navigation trail is displayed. You can click Home on the navigation
trail to go to the Devices page.
The following table describes the fields that are displayed in the Test SupportAssist Enterprise page.
Table 39. Test SupportAssist Enterprise
Field Description
Check box Select the appropriate check box to test the task that you want to verify.
Test Displays the task that you can test. The available option is Case Creation, which
enables you to verify the ability of SupportAssist Enterprise to create a support case
with Dell Technical Support.
Description Describes the purpose of the test.
Status Displays an icon and a message that indicates the test status. The possible statuses
are:
● Not validated — The support case creation task has not been tested.
●
In Progress — The support case creation test is in progress.
● Ready to Create Cases — SupportAssist Enterprise can create cases
successfully.
●
Unable to Create Case — SupportAssist Enterprise cannot create support
cases because of a possible issue with the support case creation workflow.
150 SupportAssist Enterprise user interface