Users Guide
Table Of Contents
- SupportAssist Enterprise Version 1.0 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Downloading the SupportAssist Enterprise installation package
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Registering SupportAssist Enterprise
- Setting up an SELinux enabled system to receive alerts
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Logging out of SupportAssist Enterprise
- Adding devices
- Device types and applicable devices
- Adding a single device
- Adding a server or hypervisor
- Adding an iDRAC
- Adding a chassis
- Adding a Dell Networking device
- Adding a PowerVault MD Series storage array
- Adding a Dell EqualLogic PS Series storage array
- Adding a Dell Compellent SC Series storage solution
- Adding a Dell Fluid File System (FluidFS) NAS device
- Adding a device by duplication
- Importing multiple devices
- Exporting details of devices that were not imported
- Revalidating a device
- Viewing cases and devices
- Device grouping
- Understanding maintenance mode
- Maintaining SupportAssist Enterprise capability
- Enabling or disabling monitoring of a device
- Editing device credentials
- Installing or upgrading OMSA by using SupportAssist Enterprise
- Configuring SNMP settings by using SupportAssist Enterprise
- Viewing and updating the contact information
- Configuring proxy server settings
- Connectivity test
- Testing the case creation capability
- Clearing the System Event Log (SEL)
- Automatic update
- Deleting a device
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Configuring email notifications
- Configuring data collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Customizing the schedule for periodic collection of system information
- Default schedule for collection of system information
- Disabling the periodic collection of system information from specific devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file (Windows)
- Manually configuring the alert destination of a server (Windows)
- Manually configuring the alert destination of a server by using the script file (Linux)
- Manually configuring the alert destination of a server (Linux)
- Manually configuring the alert destination of iDRAC by using the web interface
- Manually configuring the alert destination of a chassis by using the web interface
- Manually configuring the alert destination of a networking device
- Manually configuring the alert destination of a server
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Device correlation
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP (Linux only)
- Configuring sudo access for SupportAssist Enterprise (Linux)
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Importing multiple devices
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist service
- Other services
- Security
- SupportAssist Enterprise user interface
- Error code appendix
- Related documents and resources
Table 2. Hardware requirements
Hardware For data collection
only from a single
device
For monitoring and
data collection from
up to 20 devices
For monitoring and
data collection from
up to 100 devices
For monitoring and
data collection from
up to 300 devices
Processor 1 core 2 cores 4 cores 4 cores
Installed memory
(RAM)
4 GB 4 GB 8 GB 8 GB
Hard drive (free space) 1 GB 4 GB 12 GB 32 GB
NOTE: For monitoring more than 100 devices in your environment, Dell recommends that you install SupportAssist
Enterprise on server that meets the specified hardware requirements. Periodic collections (required for ProSupport Plus
reporting) from more than 100 devices may result in a high processor or memory utilization on the monitoring server. This
high resource utilization may affect other applications that are running on the monitoring server, if the resources are shared
with other applications.
Software requirements
You can install SupportAssist Enterprise on a Dell PowerEdge server running a Windows or Linux operating system. After
installing SupportAssist Enterprise, you can view the SupportAssist Enterprise user interface by using a web browser.
The following section provides information about the operating system requirements for installing and using SupportAssist
Enterprise.
Operating system requirements
The following sections provide the list of Windows and Linux operating systems that support the installation of SupportAssist
Enterprise.
Windows operating systems
NOTE: SupportAssist Enterprise can be installed only on 64-bit operating systems.
● Microsoft Windows Server 2008 R2 SP1 Standard, Enterprise, and Datacenter
● Windows Server 2008 SP2 Standard, Enterprise, and Datacenter
● Windows Server 2012 R2 Standard and Datacenter
● Windows Server 2012 Standard, Essentials, and Datacenter
● Windows Server 2016 Standard, Essentials, and Datacenter
● Small Business Server 2008 Essentials and Standard
● Small Business Server 2011 Essentials and Standard
NOTE:
In Windows Server 2016, ensure that you select Internet Explorer as the default browser for opening SupportAssist
Enterprise.
NOTE: SupportAssist Enterprise can also be installed on a Microsoft Windows domain controller.
NOTE: Installation of SupportAssist Enterprise is not supported on Server Core and Windows Server 2016 Nano Server.
Linux operating systems
● Red Hat Enterprise Linux 7.x
● Red Hat Enterprise Linux 6.x
● Red Hat Enterprise Linux 5.x
● CentOS 7.x
● CentOS 6.x
● Novell SUSE Linux Enterprise Server 12 SP1
● SUSE Linux Enterprise Server 12
Getting started with SupportAssist Enterprise
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