Users Guide

Enabling or disabling the automatic collection of system information on case creation on page 78
Enabling or disabling the periodic collection of system information from all devices on page 78
Enabling or disabling the collection of identity information on page 81
Enabling or disabling global-level maintenance mode on page 60
Contact Information
The Contact Information page enables you to view and edit the primary and secondary contact information. The following
table provides information about the items displayed in the Contact Information page.
At the top of the Contact Information page, the navigation trail is displayed. You can click Home on the navigation trail to go
to the Devices page.
NOTE: It is mandatory to provide information for all fields, except the alternate phone number.
Table 36. Contact Information
Field Description
Company View or edit the company name.
Primary Select this option to view the primary contact information.
Secondary Select this option to view the secondary contact
information.
First Name View or edit the first name of the primary or secondary
contact.
Last Name View or edit the last name of the primary or secondary
contact.
Phone View or edit the phone number of the primary or secondary
contact.
Alternate Phone View or edit the alternate phone number of the primary or
secondary contact.
Email View or edit the email address of the primary or secondary
contact.
Country View or select the country.
Preferred Contact Method Select the preferred contact method. The available options
are:
● Phone
● Email
Preferred Contact Hours View or edit the preferred hours at which Dell Technical
Support can contact your primary or secondary contact in
case of any issues with the monitored devices.
Time Zone Select the time zone of the primary or secondary contact.
Parts Dispatch (Optional)
Address
City/Town
Country
State/Province/Region
Postal Code
View or edit the address to which a replacement part must
be dispatched.
CNPJ
IE
For Brazil only: View or edit the CNPJ and IE number of
your company.
148 SupportAssist Enterprise user interface