Users Guide

Table 35. Preferences (continued)
Field Description
Policy files Select this option to automatically download and install the
policy files update whenever it is available.
Product support files Select this option to automatically download and install the
device support update whenever it is available.
Automatically collect system state information:
On a regular schedule as specified in Collection
Schedule
Select this option to enable scheduling the periodic collection
of system information from each device type.
When a new support case is created Select this option to automatically start a system log
collection when a new support case is generated.
Email Settings
Receive email notification when a new support case is
opened
Select this option to receive an email notification when a new
support case is opened.
Preferred email Language Select the preferred language for email notifications.
Recommendation Report Settings
Automatically receive recommendation reports via email Select this option to automatically receive ProSupport Plus
server recommendation reports through email.
Collection Data Settings
Storage Center with Fluid File System Select Logs to collect logs from the device.
Server
● Select Software to collect software-related information
from the device.
● Select Logs to collect logs from the device.
NOTE: For information about the logs that are collected
by SupportAssist Enterprise, see the SupportAssist
Enterprise Version 2.0.50 Reportable Items document at
https://www.dell.com/serviceabilitytools.
Storage: Fluid File System (FluidFS) Select Logs to collect logs from the device.
Storage: Peer Storage (PS) / EqualLogic
● Select Diagnostic Data (Diags collection) to collect
diagnostic information from the device.
● Select Inter Array Connectivity Test (Ping Test) to
collect the ping test result from the device.
Storage: PowerVault Select Support Data to collect support data from the device.
Storage: Storage Center (SC) / Compellent Select Logs to collect logs from the device.
Identification Information Settings
Include identification information in data sent to Dell Select this option to allow sending identity information to Dell.
NOTE: If you clear this option, settings for the collection
of logs and diagnostic data under Collection Data
Settings are automatically disabled.
Maintenance Mode
Temporarily suspend case generation activity (e.g., for
purposes of downtime, external troubleshooting, etc.)
Select this option to set all devices to maintenance mode.
While in maintenance mode, no new support cases are
opened.
Related tasks
Enabling or disabling automatic updates on page 71
Configuring email notification settings on page 74
SupportAssist Enterprise user interface
147