Users Guide

The Upload option displayed at the top of the collections list enables you to upload a collection to Dell. The following table
describes the information displayed in the Collections page.
Table 31. Collections page
Column name Description
Check box Use to select a collection for viewing the collection
overview pane and to upload a collection.
Name The name of the device or collection. For single device
collections, the name of the device is followed by the type
of collection. For example, manual, periodic, and so on.
Collection Date The date and time when the collection was started.
Case The numeric support case identifier.
Upload Status The upload status of the collection.
Collection overview pane
The collection overview pane displays the details of a collection and enables you to view or download the collected data. This
pane is displayed when you select a collection that is listed in the Collections page.
The following table describes the information displayed in the collection overview pane.
Table 32. Collection overview pane
Field Description
Name The name assigned of the collection.
Upload status The status of the collection upload.
Date The date and time when the collection was started.
IP Address / Host name The IP address of host name of the device.
Service Tag A unique, alphanumeric identifier that allows Dell to
individually recognize each Dell device.
Collection status The status of the collection from the device.
View Collection (for server collections only) Click to open a collection from a server in the
Configuration Viewer.
Download Collection (for storage, networking, chassis, and
multiple-device collections only)
Click to download the collection as a .zip file.
Settings
The Settings tab enables you to configure the options available in SupportAssist Enterprise. You can point to the Settings tab
and click the available options to access the following pages:
● Collection Schedules — To configure the schedule for the periodic collection of system information for each device type.
● Proxy Settings — To configure the settings of the proxy server available in your environment. This setting is required only
if the server where SupportAssist Enterprise is installed connects to the internet through a proxy server.
● Preferences — To configure your preferences for the following: automatic update, data collection, email notification,
recommendation report, and maintenance mode.
● Contact Information — To view and update your company's primary and secondary SupportAssist Enterprise contacts.
● SMTP Settings — To configure the details of the SMTP server utilized by your company. This setting is applicable only if
your company utilizes an SMTP server. If you company does not utilize an SMTP server, you may not receive certain email
notifications from SupportAssist Enterprise.
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SupportAssist Enterprise user interface