Users Guide

Import Multiple Devices
The Import Multiple Devices page enables you to add multiple devices by using a .csv file.
The following are the items that are displayed on the Import Multiple Devices page:
● Browse — To select a .csv file that contains details of the devices that you want to import.
● Download the .csv template — To download a .csv template that you can use to import multiple devices.
● Enable monitoring — To allow SupportAssist Enterprise to monitor the devices for hardware issues. Additional
configuration or installation may be required to allow SupportAssist Enterprise to monitor hardware issue that may occur
on the devices.
NOTE: Monitoring of hardware issues is supported only for Dell server and Dell networking devices.
Related tasks
Importing multiple devices on page 40
Importing Devices
The Importing Devices page displays the status and result of the device import.
The Importing Devices page displays the following:
● Progress bar that indicates the status of the device import
● Result of the device import
● Total number of devices that are processed
The result of the device import is displayed in both text and graphical format. The result of the device import is classified as
follows:
● Devices added to the inventory — Number of devices that were discovered successfully and added to the device
inventory.
● Dependency devices are added to the staging group — Number of devices that were discovered, but did not meet
certain prerequisites. To add a device in the staging group to the device inventory, revalidate the device after the
prerequisites are met.
NOTE: SupportAssist Enterprise capabilities are not available for devices that are in the Staging group.
● Failed devices — Number of devices could not be discovered.
● Save failed devices list — To export details of the devices that were not discovered. The exported .csv file will contain
the reason and resolution for the import issue.
NOTE: The Save failed devices list option is displayed only if devices could not be discovered.
While importing devices that are members of one or more domains by using a .csv file, if SupportAssist Enterprise detects
that the credentials of two of those devices of a certain domain are incorrect, the import operation is paused for other
devices in that domain. The import operation is paused to prevent automatic lockout of the domain account due to repetitive
authentication failures. For devices of other domains included in the .csv file, the import process continues normally. If the
import process is paused for devices of a certain domain, the Resume option is displayed. You can click Resume to continue
the import process for the other devices in that domain.
You can also use the following options that are available on the Importing Devices page:
● Close — To close the Importing Devices page. You can view progress status in the Devices pane.
● Cancel — To cancel the device import process.
Device Import pane
The Device Import pane displays the status and result of the device import. This pane is displayed in the Devices page when
you import multiple devices by using a .csv file.
The Device Import pane displays the following:
● Date and time when the device import was started
● Progress bar that indicates the status of the device import
● Result of the device import
● Total number of devices that are processed
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SupportAssist Enterprise user interface