Users Guide
Table Of Contents
- SupportAssist Enterprise Version 1.0 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Downloading the SupportAssist Enterprise installation package
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Registering SupportAssist Enterprise
- Setting up an SELinux enabled system to receive alerts
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Logging out of SupportAssist Enterprise
- Adding devices
- Device types and applicable devices
- Adding a single device
- Adding a server or hypervisor
- Adding an iDRAC
- Adding a chassis
- Adding a Dell Networking device
- Adding a PowerVault MD Series storage array
- Adding a Dell EqualLogic PS Series storage array
- Adding a Dell Compellent SC Series storage solution
- Adding a Dell Fluid File System (FluidFS) NAS device
- Adding a device by duplication
- Importing multiple devices
- Exporting details of devices that were not imported
- Revalidating a device
- Viewing cases and devices
- Device grouping
- Understanding maintenance mode
- Maintaining SupportAssist Enterprise capability
- Enabling or disabling monitoring of a device
- Editing device credentials
- Installing or upgrading OMSA by using SupportAssist Enterprise
- Configuring SNMP settings by using SupportAssist Enterprise
- Viewing and updating the contact information
- Configuring proxy server settings
- Connectivity test
- Testing the case creation capability
- Clearing the System Event Log (SEL)
- Automatic update
- Deleting a device
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Configuring email notifications
- Configuring data collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Customizing the schedule for periodic collection of system information
- Default schedule for collection of system information
- Disabling the periodic collection of system information from specific devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file (Windows)
- Manually configuring the alert destination of a server (Windows)
- Manually configuring the alert destination of a server by using the script file (Linux)
- Manually configuring the alert destination of a server (Linux)
- Manually configuring the alert destination of iDRAC by using the web interface
- Manually configuring the alert destination of a chassis by using the web interface
- Manually configuring the alert destination of a networking device
- Manually configuring the alert destination of a server
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Device correlation
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP (Linux only)
- Configuring sudo access for SupportAssist Enterprise (Linux)
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Importing multiple devices
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist service
- Other services
- Security
- SupportAssist Enterprise user interface
- Error code appendix
- Related documents and resources
Table 20. Add Single Device
Field Description
Device Type Displays a list of device types that you can add. The
available device types are:
● Chassis
● Fluid File System (FluidFS)
● iDRAC
● Networking
● Peer Storage (PS) / EqualLogic
● PowerVault
● Server / Hypervisor
● Storage Center (SC) / Compellent
IP Address / Host Name IP address or host name of the device that you want to
add.
NOTE: For adding an EqualLogic storage array, enter
the management IP address.
Name (Optional) An optional name you want to use for identifying the
device. If provided, this name is used to identify the device
in SupportAssist Enterprise.
Enable monitoring To allow SupportAssist Enterprise to monitor the device for
hardware issues.
NOTE: The Enable monitoring option is displayed only
for the following Device Types: Server / Hypervisor,
iDRAC, Chassis, and Networking.
Configure SNMP settings To allow SupportAssist Enterprise to configure the SNMP
settings of the device. Configuring the SNMP settings
of the device is a prerequisite to monitor the device for
hardware issues. By configuring the SNMP settings, alerts
(SNMP traps) from device are forwarded to the server
where SupportAssist Enterprise is installed.
NOTE: The Configure SNMP settings option is
displayed only for the following Device Types: Server,
iDRAC, and Hypervisor.
Install or upgrade OMSA To allow SupportAssist Enterprise to install or upgrade
the recommended version of Dell OpenManage Server
Administrator (OMSA) on the device. Installing or upgrading
OMSA is required for generating alerts and collecting
system information from the device.
NOTE: The Install, or upgrade OMSA option is
displayed only for the following Device Types: Server
and Hypervisor.
NOTE: If the registration of SupportAssist Enterprise is not complete, when you select the Enable monitoring option, a
message is displayed requesting you to complete the registration.
Related tasks
Adding a server or hypervisor on page 28
Adding an iDRAC on page 31
Adding a chassis on page 32
Adding a Dell Networking device on page 33
Adding a PowerVault MD Series storage array on page 35
Adding a Dell EqualLogic PS Series storage array on page 36
Adding a Dell Compellent SC Series storage solution on page 37
Adding a Dell Fluid File System (FluidFS) NAS device on page 38
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SupportAssist Enterprise user interface