Users Guide

Table 19. Devices page
Column name Description
Check box Use to select a device for viewing the device overview pane, or for performing certain tasks on the
device.
NOTE: The check box is disabled while the following SupportAssist Enterprise initiated tasks are
in progress:
● SNMP configuration
● Installation or upgrade of OMSA
● Clear System Event Log
● Collection of system information immediately after an automatic support case creation and
also during a manually initiated collection
Name/IP Address Displays the following information:
● Device name — Displays the display name, host name, or IP address depending on the
information you have provided for the device.
● Collection status — When a collection occurs, a progress bar and a corresponding message are
displayed to indicate the status of the collection. The possible collection status messages are as
follows:
○ For a collection that you manually initiate:
NOTE: When a manually initiated collection is in progress, a icon is displayed next to
the progress bar. Click the icon to cancel the collection, if necessary.
NOTE: You can cancel a collection only when SupportAssist Enterprise is collecting data
from the device. You cannot cancel a collection while the collected data is being sent to
Dell.
￭ Starting collection
￭ Collection in progress
￭ Sending collection
￭ Canceling collection
○ For an automated collection that is initiated because a support case was created for a
detected hardware issue:
￭ Starting collection for support case
￭ Collection for support case in progress
￭ Sending collection for support case
NOTE:
If a hardware issue is detected on a device with a Dell Basic Service contract, the
automated collection is initiated. However, a support case is not created for that device.
○ For an automated periodic collection based on the default or configured collection schedule:
￭ Starting periodic collection
￭ Periodic collection in progress
￭ Sending periodic collection
NOTE:
In some instances, when a collection is in progress (manual) on a device another
collection (periodic) may be initiated. In such scenarios, the collection status is displayed in
the following order of priority:
○ Manual collection
○ Support case collection
○ Periodic collection
● Maintenance mode — If the device is placed in maintenance mode, the maintenance mode icon
is displayed.
Model
Model of the device. For example, PowerEdge M820.
Status Displays the status of the SupportAssist Enterprise functionality on the device, and the date and
time the status was generated. The status can be categorized as follows:
Informational status
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