Users Guide
Table Of Contents
- SupportAssist Enterprise Version 1.0 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Downloading the SupportAssist Enterprise installation package
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Registering SupportAssist Enterprise
- Setting up an SELinux enabled system to receive alerts
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Logging out of SupportAssist Enterprise
- Adding devices
- Device types and applicable devices
- Adding a single device
- Adding a server or hypervisor
- Adding an iDRAC
- Adding a chassis
- Adding a Dell Networking device
- Adding a PowerVault MD Series storage array
- Adding a Dell EqualLogic PS Series storage array
- Adding a Dell Compellent SC Series storage solution
- Adding a Dell Fluid File System (FluidFS) NAS device
- Adding a device by duplication
- Importing multiple devices
- Exporting details of devices that were not imported
- Revalidating a device
- Viewing cases and devices
- Device grouping
- Understanding maintenance mode
- Maintaining SupportAssist Enterprise capability
- Enabling or disabling monitoring of a device
- Editing device credentials
- Installing or upgrading OMSA by using SupportAssist Enterprise
- Configuring SNMP settings by using SupportAssist Enterprise
- Viewing and updating the contact information
- Configuring proxy server settings
- Connectivity test
- Testing the case creation capability
- Clearing the System Event Log (SEL)
- Automatic update
- Deleting a device
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Configuring email notifications
- Configuring data collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Customizing the schedule for periodic collection of system information
- Default schedule for collection of system information
- Disabling the periodic collection of system information from specific devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file (Windows)
- Manually configuring the alert destination of a server (Windows)
- Manually configuring the alert destination of a server by using the script file (Linux)
- Manually configuring the alert destination of a server (Linux)
- Manually configuring the alert destination of iDRAC by using the web interface
- Manually configuring the alert destination of a chassis by using the web interface
- Manually configuring the alert destination of a networking device
- Manually configuring the alert destination of a server
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Device correlation
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP (Linux only)
- Configuring sudo access for SupportAssist Enterprise (Linux)
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Importing multiple devices
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist service
- Other services
- Security
- SupportAssist Enterprise user interface
- Error code appendix
- Related documents and resources
SupportAssist Enterprise user interface
The Dell EMC SupportAssist Enterprise user interface contains the following tabs:
● Cases — Displays the support cases that are present for the devices that you have added in SupportAssist Enterprise.
●
Devices — Displays the devices that you have added in SupportAssist Enterprise and their status. You can point to the
Devices tab and click Groups to access the Device Groups page.
● Settings — Enables you to configure the options available in SupportAssist Enterprise. You can point to the Settings tab
and click the available options to access following pages:
○ Collection Schedules — Enables you to select a custom schedule for collecting system information from your devices.
○ Proxy Settings — Enables you to configure the proxy server settings in SupportAssist Enterprise.
○ Preferences — Enables you to configure your preferences for tasks, collections, email notification, reports, and
maintenance mode.
○ Contact Information — Enables you to update the details of your primary and secondary contacts.
○ SMTP Settings — Enables you to configure the details of the SMTP server utilized by your company.
●
Collections — Displays the list of collections that have been performed.
At the top-right of the SupportAssist Enterprise header area, you can access links that allow you to navigate to resources or
perform certain tasks. The following table describes the use of the available links.
Table 13. Links in the SupportAssist Enterprise header area
Link Description
SupportAssist
Enterprise
Community
Opens the SupportAssist Enterprise community website in a new browser window.
About Provides information about the SupportAssist Enterprise version, registration ID, policy file version,
device configuration version, and the update history.
User name
Displays the user name of the currently logged in user. Point to the
user name
link to view a
drop-down list that contains the following links:
● Connectivity Test — Opens the Network Connectivity Test page.
● SupportAssist Enterprise Test — Opens the SupportAssist Enterprise Test page.
● Logout — Allows you to log out of SupportAssist Enterprise.
NOTE: The Connectivity Test and SupportAssist Enterprise Test links are enabled only if
you are logged in to SupportAssist Enterprise with administrative or elevated privileges.
Help icon Opens the context-sensitive help.
In some scenarios, a yellow banner may be displayed at the top of the SupportAssist Enterprise user interface. The following
table describes the banners that may be displayed.
Table 14. Banners in the SupportAssist Enterprise header area
Banner Description
Not registered This banner is displayed if you have not completed the registration of SupportAssist Enterprise. The
not registered banner displays the following options:
● Register now — To register SupportAssist Enterprise.
● Remind me later — To close the 'not registered' banner. The 'not registered' banner is not
displayed until you log in to SupportAssist Enterprise again.
● Why register — To learn about the importance of registering SupportAssist Enterprise.
Update available This banner is displayed in the following scenarios:
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