Users Guide
Table Of Contents
- SupportAssist Enterprise Version 1.0 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Downloading the SupportAssist Enterprise installation package
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Registering SupportAssist Enterprise
- Setting up an SELinux enabled system to receive alerts
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Logging out of SupportAssist Enterprise
- Adding devices
- Device types and applicable devices
- Adding a single device
- Adding a server or hypervisor
- Adding an iDRAC
- Adding a chassis
- Adding a Dell Networking device
- Adding a PowerVault MD Series storage array
- Adding a Dell EqualLogic PS Series storage array
- Adding a Dell Compellent SC Series storage solution
- Adding a Dell Fluid File System (FluidFS) NAS device
- Adding a device by duplication
- Importing multiple devices
- Exporting details of devices that were not imported
- Revalidating a device
- Viewing cases and devices
- Device grouping
- Understanding maintenance mode
- Maintaining SupportAssist Enterprise capability
- Enabling or disabling monitoring of a device
- Editing device credentials
- Installing or upgrading OMSA by using SupportAssist Enterprise
- Configuring SNMP settings by using SupportAssist Enterprise
- Viewing and updating the contact information
- Configuring proxy server settings
- Connectivity test
- Testing the case creation capability
- Clearing the System Event Log (SEL)
- Automatic update
- Deleting a device
- Opting in or opting out from ProSupport Plus server recommendation report emails
- Configuring email notifications
- Configuring data collection settings
- Prerequisites for collecting system information
- Enabling or disabling the automatic collection of system information on case creation
- Enabling or disabling the periodic collection of system information from all devices
- Customizing the schedule for periodic collection of system information
- Default schedule for collection of system information
- Disabling the periodic collection of system information from specific devices
- Enabling or disabling the collection of identity information
- Enabling or disabling the collection of software information and the system log
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file (Windows)
- Manually configuring the alert destination of a server (Windows)
- Manually configuring the alert destination of a server by using the script file (Linux)
- Manually configuring the alert destination of a server (Linux)
- Manually configuring the alert destination of iDRAC by using the web interface
- Manually configuring the alert destination of a chassis by using the web interface
- Manually configuring the alert destination of a networking device
- Manually configuring the alert destination of a server
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Device correlation
- Detection of hardware issues in attached storage devices
- Support for Dell OEM servers
- Installing Net-SNMP (Linux only)
- Configuring sudo access for SupportAssist Enterprise (Linux)
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- Viewing SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identifying the generation of a Dell PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Importing multiple devices
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist service
- Other services
- Security
- SupportAssist Enterprise user interface
- Error code appendix
- Related documents and resources
Manually configuring the alert destination of a server by using the
script file (Linux)
Prerequisites
● Net-SNMP must be installed on the system. For information on installing Net-SNMP, see Installing Net-SNMP (Linux only)
on page 107
● Ensure that you have root privileges on the device.
The script file is supported only on devices running the following operating systems:
● Red Hat Enterprise Linux 5.5 (32-bit and 64-bit)
● Red Hat Enterprise Linux 5.7 (32-bit and 64-bit)
● Red Hat Enterprise Linux 5.8 (32-bit and 64-bit)
● Red Hat Enterprise Linux 5.9 (32-bit and 64-bit)
● Red Hat Enterprise Linux 5.10 (32-bit and 64-bit)
● Red Hat Enterprise Linux 5.11 (32-bit and 64-bit)
● Red Hat Enterprise Linux 6.1 (64-bit)
● Red Hat Enterprise Linux 6.2 (64-bit)
● Red Hat Enterprise Linux 6.3 (64-bit)
● Red Hat Enterprise Linux 6.4 (64-bit)
● Red Hat Enterprise Linux 6.5 (64-bit)
● Red Hat Enterprise Linux 6.7 (64-bit)
● Red Hat Enterprise Linux 6.8 (64-bit)
● Red Hat Enterprise Linux 7.0 (64-bit)
● Red Hat Enterprise Linux 7.1 (64-bit)
● Red Hat Enterprise Linux 7.2 (64-bit)
● SUSE Linux Enterprise Server 10 SP3 (32-bit and 64-bit)
● SUSE Linux Enterprise Server 10 SP4 (32-bit and 64-bit)
● SUSE Linux Enterprise Server 11 (64-bit)
● SUSE Linux Enterprise Server 11 SP1 (32-bit and 64-bit)
● SUSE Linux Enterprise Server 11 SP2 (64-bit)
● SUSE Linux Enterprise Server 11 SP3 (64-bit)
● SUSE Linux Enterprise Server 11 SP4 (64-bit)
● SUSE Linux Enterprise Server 12 (64-bit)
● SUSE Linux Enterprise Server 12 SP1 (64-bit)
● CentOS 7.0
● CentOS 6.0
● Oracle Linux 7.1
● Oracle Linux 6.7
● VMware ESX 4.1
Steps
1. On the server where SupportAssist Enterprise is installed, browse to the C:\Program
Files\Dell\SupportAssist\scripts folder.
2. Copy the script file (LinuxSNMPConfig.sh) located in the folder and paste the file at a desired location (for example,
\root) on the device.
3. Open the terminal window and log in as a user with root privileges.
4. Run the script file on the device using the following syntax: sh LinuxSNMPConfig.sh -d <IP address of the
server where SupportAssist Enterprise is installed>. For example, sh LinuxSNMPConfig.sh -d
10.10.10.10.
Related concepts
Manually configuring the alert destination of a server on page 99
Manually configuring SNMP settings
101