Users Guide

支持自动安装或升级 OMSA.............................................................................................................................................99
支持自动配置 SNMP 设置................................................................................................................................................99
设备关联.............................................................................................................................................................................100
检测已连接存储设备中的硬件问题............................................................................................................................... 100
支持 Dell OEM 服务器...................................................................................................................................................... 100
安装 Net-SNMP（仅 Linux）..........................................................................................................................................100
配置 SupportAssist Enterprise (Linux) 的 sudo 访问权限............................................................................................101
确保 SupportAssist Enterprise 应用程序和 SupportAssist 服务器之间的通信成功................................................101
访问 SupportAssist Enterprise 应用程序日志...............................................................................................................102
事件风暴处理.....................................................................................................................................................................102
访问上下文相关帮助........................................................................................................................................................ 102
查看 SupportAssist Enterprise 产品信息....................................................................................................................... 102
卸载 SupportAssist Enterprise.........................................................................................................................................103
卸载 SupportAssist Enterprise (Windows)...............................................................................................................103
卸载 SupportAssist Enterprise (Linux)......................................................................................................................103
在无提示模式下卸载 SupportAssist Enterprise (Linux)........................................................................................ 104
识别 Dell PowerEdge 服务器的代系.............................................................................................................................. 104
章 15: 故障排除.............................................................................................................................105
安装 SupportAssist Enterprise ........................................................................................................................................105
SupportAssist Enterprise 注册.........................................................................................................................................105
打开 SupportAssist Enterprise 用户界面....................................................................................................................... 106
登录 SupportAssist Enterprise ........................................................................................................................................106
无法添加设备.....................................................................................................................................................................106
导入多个设备.....................................................................................................................................................................108
未安装 OMSA.................................................................................................................................................................... 109
未配置 SNMP.................................................................................................................................................................... 109
有新版本的 OMSA 可用...................................................................................................................................................109
无法配置 SNMP................................................................................................................................................................ 109
无法验证 SNMP 配置.......................................................................................................................................................109
无法安装 OMSA................................................................................................................................................................. 110
无法验证 OMSA 版本........................................................................................................................................................110
不支持 OMSA..................................................................................................................................................................... 110
无法访问设备..................................................................................................................................................................... 110
无法收集系统信息..............................................................................................................................................................111
没有足够的存储空间来收集系统信息............................................................................................................................112
无法导出集合......................................................................................................................................................................113
无法发送系统信息............................................................................................................................................................. 113
身份验证失败......................................................................................................................................................................113
清除系统事件日志失败.....................................................................................................................................................114
通过使用 iDRAC 清除系统事件日志......................................................................................................................... 114
通过使用 OMSA 清除系统事件日志.........................................................................................................................114
维护模式..............................................................................................................................................................................115
自动更新..............................................................................................................................................................................115
无法编辑设备凭据............................................................................................................................................................. 115
自动创建案例..................................................................................................................................................................... 116
计划任务..............................................................................................................................................................................116
SupportAssist 服务.............................................................................................................................................................116
验证 SupportAssist 服务状态 (Windows).................................................................................................................117
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