Release Notes

NOTE: When SupportAssist Enterprise is installed on a Windows operating system, you can extend the monitoring and
collection capabilities for up to 15,000 devices by setting up multiple Remote Collectors.
NOTE: For monitoring more than 100 devices in your environment, Dell recommends that you install SupportAssist
Enterprise on server that meets the specified hardware requirements. Periodic collections (required for ProSupport Plus
reporting) from more than 100 devices may result in a high processor or memory utilization on the monitoring server. This
high resource utilization may affect other applications that are running on the monitoring server, if the resources are shared
with other applications.
Network requirements
The following are the network requirements on the local system (the server where SupportAssist Enterprise is installed) and
remote devices.
● Internet connection — standard 1 GbE network or faster.
● The local system must be able to communicate with the SupportAssist server hosted by Dell over HTTPS protocol.
● The local system must be able to connect to the following destinations:
○ https://apidp.dell.com and https://api.dell.com — end point for the SupportAssist server hosted by Dell.
○ https://is.us.dell.com/FUS/api/2.0/uploadfile — the file upload server where the collected system information is
uploaded.
○ https://is.us.dell.com/FUSCHUNK/api/1.0/file/uploadChunk — the file upload server where the collection files
greater than 10 MB in size are uploaded.
○ https://downloads.dell.com/ — for downloading Dell OpenManage Server Administrator (OMSA) and receiving new
SupportAssist Enterprise release information, policy files, and product support files.
The following table lists the network bandwidth requirements for monitoring and collecting system information from devices.
Table 2. Network bandwidth requirements
Requirement LAN bandwidth* WAN bandwidth**
For collection of system
information from a single device
10 Mbps 5 Mbps
For monitoring and collection of
system information from up to 20
devices
0.5 Gbps 10 Mbps
For monitoring and collection of
system information from up to 100
devices
0.5 Gpbs 10 Mbps
For monitoring and collection of
system information from up to 300
devices
0.5 Gpbs 10 Mbps
For monitoring and collection of
system information from up to
1000 devices
1 Gpbs 20 Mbps
For monitoring and collection of
system information from up to
3500 devices
1 Gpbs 20 Mbps
* Network bandwidth required for monitoring and collecting system information from devices within a single site.
** Network bandwidth required for monitoring and collecting system information from devices that are distributed across
multiple sites.
The following table lists the ports that must be open on the local system.
Table 3. Network port requirements on the local system
Port Direction Usage
22 Out For adding the local system running a Linux operating system and for collecting system
information
9