Release Notes

○ The server does not have the minimum required iDRAC firmware version installed. For 12th generation of the PowerEdge
servers, the iDRAC firmware version 2.10.10.10 or later is required; for 13th generation of the PowerEdge servers, the
iDRAC firmware 2.00.00.00 or later is required.
○ The system only has a SATA controller or software RAID configured, but does not have a RAID controller.
○ The server was running the power-on self-test (POST) while the collection was initiated.
○ Two simultaneous collections were triggered for the same server (iDRAC).
○ A Tech Support Report (TSR) was being generated when the collection was initiated from SupportAssist Enterprise.
○ The controller has either an issue or too many logs, and is therefore unable to export the report within the predefined
time limit.
● If a SupportAssist Enterprise is installed on a server running Linux having 4 GB RAM, only five collections can be viewed
simultaneously using the configuration viewer.
● The date and time format displayed in SupportAssist Enterprise do not match with that of the operating system date and
time format.
● If the calendar settings of the server where SupportAssist Enterprise is installed is changed to certain non-English formats
(for example, Thailand), the Status column in SupportAssist Enterprise may display an incorrect date.
● In the Japanese help content for "Configuring email notifications" and "Configuring server settings" do not have some of the
key words and translation is not equivalent to the English language.
● The SupportAssist Service description (Windows Service) is displayed only in English.
● Initiating a collection from multiple SupportAssist Enterprise instances at the same time, on the same Dell Compellent
storage device is not supported.
● The error messages displayed in the SupportAssist Enterprise may not match with the error message in the SupportAssist
Enterprise email notifications for the following error codes:
SA-4015, SA-4020, SA-4025, SA-4030, SA-4035, SA-4040, SA-4045, SA-4050, SA-4055, SA-4065, SA-4070, SA-4071,
SA-4072, SA-4073, SA-4074, SA-4075, SA-4080, SA-4085, SA-4090, SA-4095, SA-4100, SA-4105, SA-4110, SA-4115,
SA-4120, SA-4125, SA-4130, SA-4135, SA-4140, SA-4145, SA-4150, SA-4155, SA-4160, SA-4165, SA-4170, SA-4175, SA-4180,
SA-4185, SA-4190, SA-4500, SA-4501, SA-4502, SA-4511, SA-4512, SA-4513, SA-4514, SA-4521, SA-4522, SA-4523,
SA-4524, SA-4550
Installation
Prerequisites
The following are the prerequisites for installing and using SupportAssist Enterprise Version 1.1:
● Transport Layer Security (TLS) 1.0 must be enabled in the web browser.
Minimum requirements
Software requirements:
● Operating System — The server on which you want to install SupportAssist must be running one of the following operating
systems.
NOTE: SupportAssist can be installed only on a 64-bit operating system.
NOTE: SupportAssist can also be installed on a domain controller.
NOTE: Installation of SupportAssist is not supported on Server Core and Windows Server 2016 Nano Server.
Windows operating systems:
● Microsoft Windows Server 2016 Standard, Enterprise, and Datacenter
● Microsoft Windows Server 2008 R2 SP1 Standard, Enterprise, and Datacenter
● Windows Server 2008 SP2 Standard, Enterprise, and Datacenter
● Windows Server 2012 R2 Standard and Datacenter
● Windows Server 2012 Standard, Essentials, and Datacenter
7