Release Notes

Issue 5
Description: While uninstalling SupportAssist Enterprise, a message may be displayed stating that the Dell EMC
SupportAssist Enterprise DB service is in use. [SAE-4975]
Resolution: Click OK to continue the uninstallation.
Issue 6
Description: If the SupportAssist Enterprise service is restarted while importing devices by using a .csv file, the status of the
device import is not updated any further. [SAE-6046]
Resolution: To resolve the issue, contact Dell Technical Support.
Issue 7
Description: If the Dell EMC SupportAssist Enterprise DB service is restarted while setting up a Remote Collector
or adapter, the Remote Collector or adapter continues to display a Validation in progress status. [SAE-6121]
Resolution: Restart the Dell EMC SupportAssist Enterprise DB service.
Issue 8
Description: If start or end time of the Preferred Contact Hours is not selected, after upgrade from SupportAssist for
Servers version 1.3 to SupportAssist Enterprise version 1.1, the Preferred Contact Hours is set to the default start time (9
AM) or end time (5 PM). [SAE-6111]
Resolution: Update the start time and end time after the upgrade is complete.
Issue 9
Description: The adapter details cannot be edited after the adapter set up is unsuccessful. [SAE-5492]
Resolution: Delete the adapter and try setting up the adapter again.
Issue 10
Description: When more than one user is accessing SupportAssist Enterprise, the notification banner for registration and
updates may continue to be displayed for a user, even though another user has already registered or install the update.
[SAE-4020]
Resolution: Refresh the user interface before trying to register or update SupportAssist Enterprise.
Issue 11
Description: The date format displayed in SupportAssist Enterprise may not match with the system date format. [SAE-5824]
Resolution: None
Issue 12
Description: While installing SupportAssist Enterprise by using the OpenManage Essentials installer package, the proxy settings
page is displayed, even though the system connects to internet directly. [SAE-5940]
Resolution: None
Issue 13
Description: If an upgrade to SupportAssist Enterprise is started when a multiple device collection is in progress, the progress
status of the collection is not updated any further. [SAE-6114]
Resolution: None
Issue 14
Description: If the Remote Collector is edited while upload of a collection is in progress, the collection may continue to display
an In Progress status on the Collections page even after the collection is uploaded successfully. [SAE-5999]
Resolution: None
Issue 15
Description: Disabling and enabling the Identification Information Settings does not automatically select the collection data
settings [SAE-5329]
Resolution: Go to Settings page, select all the Collection Data Settings, and click Apply.
Issue 16
Description: No option is available to identify the credential profile that is assigned to a device. [SAE-6024]
Resolution: None
Issue 17
Description: On non-English operating systems, the More Info pane of the SupportAssist Enterprise policy file or product
support updates displays the description in English. [SAE-6210]
Resolution: None
Issue 18
Description: On adding the iDRAC of PowerEdge servers C6420, R540 ,R440, or T440 having an iDRAC basic license, the
iDRAC is placed in the staging group. [SAE-6215]
Resolution: To collect system information from the server, perform one of the following:
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