Release Notes

Linux operating systems:
● Red Hat Enterprise Linux 7.x
● Red Hat Enterprise Linux 6.x
● Red Hat Enterprise Linux 5.x
● CentOS 7.x
● CentOS 6.x
● Novell SUSE Linux Enterprise Server 12 SP1
● Novell SUSE Linux Enterprise Server 12
● SUSE Linux Enterprise Server 11 SP4
● SUSE Linux Enterprise Server 10 SP4
● Oracle Linux 7.x
● Oracle Linux 6.x
NOTE: Installation of SupportAssist Enterprise is not supported on Red Hat Enterprise Linux 6.6.
NOTE: In Windows Server 2016, ensure that you select Internet Explorer as the default browser for opening SupportAssist
Enterprise.
Supported Web Browsers
Web Browsers
● Internet Explorer 10 or 11
● Mozilla Firefox 31 or later
NOTE: Transport Layer Security (TLS) 1.0 must be enabled in the web browser.
NOTE: SupportAssist Enterprise is not supported on Microsoft Edge web browser.
NOTE: On Linux operating systems, SupportAssist Enterprise can also be viewed using the native web browser version.
Known issues
Issue 1
Description: The Collection Purpose list is not reset to the default value after you click the Refresh button. [SAE-6134]
Resolution: Manually refresh the user interface.
Issue 2
Description: When SupportAssist Enterprise is installed on a virtual machine of an ESXi host, the SupportAssist Enterprise
services do not start automatically in the following scenario:
- The ESXi host is forced to shut down
- Time synchronization between the virtual machine and the ESXi host is not configured. [SAE-6153]
Resolution: Perform one of the following:
- Repair the SupportAssist Enterprise installation through Control Panel > Add or Remove Programs option.
- Configure time synchronization between the virtual machine and the ESXi host.
Issue 3
Description: Certain networking devices may allow you to log in without entering any credentials or with dummy credentials. If
the networking device is configured in such a manner, the following is observed in SupportAssist Enterprise.
- The device does not get added through the OpenManage Essentials adapter.
- Editing the credentials of the device results in credential errors. [SAE-6147]
Resolution: Perform one of the following:
- Add the device by using the Add Single Device or Import Multiple Devices options.
- Edit the credentials of the device only if you have configured credentials for the device.
Issue 4
Description: If the server is restarted after installing SupportAssist Enterprise on a Linux operating system, the snmptrapd
service may not start automatically.
Resolution: Manually start the snmptrapd service.
4