Release Notes

Table 4. Network port requirements on remote devices (continued)
Device Type Port Usage
Solution 443 For adding a Web-Scale Converged Appliance and to collect system information
Installation Instructions
Installing SupportAssist Enterprise on Windows
1. Right-click the SupportAssist Enterprise installer package, and then click Run as administrator.
NOTE: Microsoft User Access Control (UAC) requires that the installation is performed with elevated privileges that
are obtained only through the Run as administrator option. If you are logged on to system as an Administrator,
double-click the installer package to install SupportAssist Enterprise. However, make sure that you acknowledge the
Open File - Security Warning dialog box to proceed.
The Preparing to Install page is displayed briefly, and then the Welcome to SupportAssist Enterprise Installer page is
displayed.
2. Click Next.
The License Agreement page is displayed.
NOTE: Installing and using SupportAssist Enterprise requires that you allow Dell to save certain Personally Identifiable
Information (PII) such as your contact information, device credentials, and so on. SupportAssist Enterprise installation
cannot proceed unless you agree to allow Dell to save your PII.
3. Read about the information that SupportAssist Enterprise collects from devices, and select I Agree.
4. Read the Dell End User License Agreement, select I Agree, and then click Install.
The Installing Dell SupportAssist Enterprise page is displayed, and then the Installation Completed page is displayed.
5. Click Finish.
The SupportAssist Enterprise Login page opens in a web browser window.
NOTE:
If the system is a member of a domain, you must provide the user name in the [Domain\Username] format. For
example, MyDomain\MyUsername. You can also use a period [ . ] to indicate the local domain.
For example, .\Administrator.
6. Type the Windows operating system user name and password, and then click Login.
The SupportAssist Enterprise Registration Wizard is displayed.
7. Follow the instructions in the Dell SupportAssist Enterprise Registration Wizard to complete the registration of SupportAssist
Enterprise.
Installing SupportAssist Enterprise on Linux
1. Open the terminal window on the system running the Linux operating system.
2. Browse to the folder where the SupportAssist Enterprise installation package is available.
3. Perform one of the following:
● Type chmod 744 supportassist_1.x.x.bin and press Enter.
● Type chmod +x supportassist_1.x.x.bin and press Enter.
4. Type ./supportassist_1.x.x.bin and press Enter.
The Welcome to the Dell SupportAssist Enterprise Installer message is displayed.
5. To continue, type c.
The SupportAssist Enterprise License Agreement is displayed.
6. Read the license agreement and type y to start the installation.
After the installation is completed, the SupportAssist Enterprise Login page opens in a web browser window.
NOTE:
If you are using a Linux terminal emulator such as PuTTY to remotely install SupportAssist Enterprise, the
SupportAssist Enterprise Login page is not displayed. In such a scenario, you must access the SupportAssist Enterprise
Login page using one of the following methods:
● Log in to a remote system and access the following web address using a web browser: https://<IP address or host
name of server on which SupportAssist is installed>:5700/SupportAssist
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