Users Guide

Managing device credentials
SupportAssist Enterprise requires the device credentials to add devices and to collect system information.
You can enter or assign credentials to a device by using one of the following methods:
● While adding a single device or importing multiple devices
● By using the Edit option
● By assigning an Account Credentials or a Credential Profile
Topics:
• Account Credentials
• Credential Profiles
Account Credentials
An Account Credential consists of the credentials of a specific device type. The Account Credentials is used by SupportAssist
Enterprise connect to a device and to collect system information. Depending on the number of device types in your
environment, you may have to create one or more Account Credentials.
Related references
Manage Account Credentials on page 203
Related tasks
Adding Account Credentials on page 94
Reassigning Account Credentials on page 96
Editing Account Credentials on page 96
Deleting Account Credentials on page 97
Adding Account Credentials
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users.
About this task
Account Credentials are required to add a device or to create a Credential Profile that you can apply to devices. Depending on
your requirement, you can create an Account Credentials for each device type in your environment.
Steps
1. Point to Devices > Manage Credentials and click Account Credentials.
The Manage Account Credentials page is displayed.
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94 Managing device credentials